Luis Fernando Morales Ochoa

Dynamic professional with a proven track record at Genpact Latin America, excelling in customer satisfaction and problem resolution. Skilled in Microsoft Excel and fostering teamwork, I significantly enhanced client relations and operational efficiency. Expert in handling complex customer inquiries, demonstrating a commitment to excellence and a positive attitude in every interaction. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

• Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.

Going to the GYM,improves my physical,straight,boost.My resilience, for a healthier,life style,

Family time,spending time with my daughter,and wife,donig activities,such as going on walk. in the afternoons.tothe park.cooking together,movie marathons.And Game gatherings.

Church.on sundays,puting yaweh,in avery thing,we do.in the name of jesus.