Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Luis Fernando Pérez Camarillo

Mexico City,CMX

Summary

Affable Solutions Consultant with 13 years of experience helping companies connect customers with ideal solutions. Dedicated to taking ownership of full customer lifecycle, from pre-sale education to post-sale support. Consistently evangelizes for high-quality products and exceptional services. Keen to form strong, lasting business relationships between clients and providers.

Overview

13
13
years of professional experience

Work History

Solutions Consultant

Avaya
07.2018 - 07.2024
  • Drafted integration plans to ease assimilation of products into customers' business infrastructure.
  • Developed and maintained long-term relationships with clients, fostering strong service bonds and encouraging return patronage.
  • Developed comprehensive strategies for clients, resulting in improved business processes and increased efficiency.
  • Managed complex projects from inception to completion, ensuring timely delivery and meeting all client requirements.
  • Evangelized for updated Avaya products following introduction of new features or updated specifications.
  • Participated in industry conferences as a subject matter expert representing our company''s thought leadership in the field of enterprise solutions consulting.
  • Recommended specific Avaya products to customers based on unique technical requirements of each.

Avaya Technology and Consulting

Avaya
01.2013 - 08.2018
  • Implemented strategic initiatives for enhancing operational performance, resulting in improved customer satisfaction and business growth.
  • Pre-sales Sales Engineer support.
  • Technical design of the Avaya solutions portfolio.
  • Answer technical questions about Avaya solutions via phone, web or email.
  • Creation of technical documentation for Avaya solutions.

Sales Engineer

Avaya
08.2014 - 07.2018
  • Captured opportunities for additional sales during project implementation and rollout with existing accounts.
  • Recommended changes, improvements, or enhancements in products to product development team based on customer feedback.
  • Suggested ideas for product evolution and new product variants.
  • Provided technical troubleshooting and problem solving for clients with installed equipment or system issues.
  • Identified sales opportunities by assessing environment and devising and implementing winning strategy.

Asociate System Engineer

Avaya
07.2011 - 01.2013
  • Developed test and support for POC recommendations to enhance and streamline testing activities.
  • Contributed to successful project completion by providing technical support to the Avaya BP throughout all stages of implementation.
  • Technical presentations of Avaya SMB solutions
  • Technical sales of Avaya's SMB portfolio

Education

Degree in Environmental Technology Engineering - Environmental Engineering

National Open And Distance University of Mexico
Mexico City
07.2025

Mechanical And Electrical Engineer Degree - Engineering

National Autonomous University of Mexico
Mexico City, Mexico
07.2011

Skills

  • Customer Relationship Management (CRM)
  • Business Analysis
  • Customer Needs Assessment
  • PoC Demonstration
  • Product Evangelism
  • Stakeholder Management
  • Pricing quotes
  • Teamwork and Collaboration
  • Problem-solving abilities

Languages

English
Upper intermediate (B2)
Spanish
Bilingual or Proficient (C2)

Timeline

Solutions Consultant

Avaya
07.2018 - 07.2024

Sales Engineer

Avaya
08.2014 - 07.2018

Avaya Technology and Consulting

Avaya
01.2013 - 08.2018

Asociate System Engineer

Avaya
07.2011 - 01.2013

Degree in Environmental Technology Engineering - Environmental Engineering

National Open And Distance University of Mexico

Mechanical And Electrical Engineer Degree - Engineering

National Autonomous University of Mexico

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Luis Fernando Pérez Camarillo