Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic
LUIS FERNANDO ROMERO FLORES

LUIS FERNANDO ROMERO FLORES

CUSTOMER SERVICE RESPECTIVE
ATENANGO DEL RIO

Summary

Dynamic Back Office Executive at Found Ever Call Center with a proven track record in data accuracy and inventory management. Expert in report generation and complaint resolution, enhancing operational efficiency. Recognized for exceptional adaptability and a commitment to client satisfaction, consistently improving service quality while managing high call volumes.

Knowledgeable with solid background in customer service and problem resolution. Proven ability to handle high call volumes efficiently while maintaining friendly demeanor. Demonstrated expertise in effective communication and conflict resolution.

Overview

6
6
years of professional experience
5
5
years of post-secondary education
2
2
Languages

Work History

Back Office Executive

Foundever Call Center
Estado De Mexico
06.2024 - 10.2024
  • Achieved high levels of accuracy in data entry tasks through close attention to detail and regular quality checks.
  • Maintained inventory for back-office supplies, computers and work-stations.
  • Organized office operations, leading daily activities and controlling correspondence.
  • Supported sales team with accurate data analysis to sharpen strategic approaches.
  • Managed approximately 30 incoming calls an hour, emails and faxes per day from customers.'

Call Center Representative

Call Center Service International
Mexico City
10.2018 - 09.2019
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
  • 'Managed approximately 30 - 40 incoming calls per hour, emails and faxes per day from customers.'

Education

Some College (No Degree) -

Piedmont High School
Piedmont High School, Union Co.3006 Sikes Mill Rd
01.2010 - 01.2012

Some College (No Degree) -

Piedmont Middle School
Piedmont Middle School, Union Co., 2816 Sikes Mill
01.2005 - 01.2008

Skills

Scheduling appointments

Report generation

Typing speed

Document control

Spreadsheet creation

Call management

Adaptability and flexibility

Complaint resolution

Time management

Call center experience

Accomplishments

  • Collaborated with team of 15 in the development of customer service.
  • Resolved product issue through consumer testing.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
  • Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.

Timeline

Back Office Executive

Foundever Call Center
06.2024 - 10.2024

Call Center Representative

Call Center Service International
10.2018 - 09.2019

Some College (No Degree) -

Piedmont High School
01.2010 - 01.2012

Some College (No Degree) -

Piedmont Middle School
01.2005 - 01.2008

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