Luis G. Villarreal

• Planned, designed and executed: -CRM Dynamics data mining and visualization | Power BI > Opportunities and gaps identi cation,
• Azure Dashboard for Admin - Status / costs and daily insights
• Design and Implementation
• Microsoft Services Dashboard | 'Migration to cloud dashboard per client / status / roadmap'
• SkillsBase - Workforce directory / certifications portal
• Back/Front-end development
• (Data and User experience design.) -Pre-sales process Automation + Work ow
• Intune / Mobile device management and Conditional access | Consulting+ Operations
• Microsoft 365 | Online Services consulting + Operations
• Exchange Online / Teams / Teams Voice / SharePoint / PowerShell Scripting.

• Responsible for Escalations, Take-overs, Projects, and Support tickets
• Worked directly with clients and company owners on IT issues; For platforms and services such as Of ce 365, AWS, Azure, Networking,
• DNS, Wireless, Automation, Windows Servers, Android, macOS, etc
• Developed solutions such as:
• Ticketing dashboard automation
• Automated workflows
• Internal processes improvement
• Scripting and in-house development
• Also, identi ed niches and sales opportunities from time to time; Which would then were converted into projects and sales pitches

• Initially, I was hired by PulseOne via UpWork to design and implement a Windows Remote Desktop Platform in AWS for a Healthcare company.
• After successfully delivering and managing the initial project/platform - I was assigned the Project Engineer and Level3 Helpdesk Support role.
• I was receiving support tickets escalations from Level1 and Level2 support technicians, which included resolving issues related to user-facing cloud services.
• In parallel, also worked with Project Managers to design and deliver cloud solutions to our clients, such as: RDS, VPN, SharePoint, Servers Virtualization / Migration, CRM implementations, etc
• The main cloud platforms on which we were building the solutions were AWS and Azure
• Duties ranged from creating the accounts, to spinning up servers, virtual networks and security to maintaining and backing up the servers/data and connecting their offices to the cloud via VPN.

• TaxiFacil is an Uber-like mobile app for iOS and Android which was developed by partner-friends.
• Developed during COVID-19 Pandemic - targeting cities on which the Uber service is not yet available.
• IOS: https://apps.apple.com/es/app/taxifacil-ciudad- acu%C3%B1a/id1536905541
• Android: https://play.google.com/store/apps/details?id=net.taxifacil

• Responsible of planning, executing and supervising all in-house and client's IT operations which include but not limited to:
• Production environment virtualization
• E-mail and servers migration to cloud
• Client's systems monitoring and maintenance
• IT Research and development
• Network design and deployment
• SharePoint Administration
• Office365 Migration
• One of the roles as the IT Manager is also to coordinate human resources to get the tasks and projects done using a quality control process

• My main tasks as a Level 1/2 Support & Project Engineer were to install/configure/migrate and troubleshoot Windows Servers, including.
• Terminal Servers, using Citrix and RDP for remote user access, AD Management, Group Policies, Domain Controller configurations, User Pro les and Windows production environments in general
• I was in charge of maintaining, configuring and troubleshooting Windows/Linux Servers, both physical and virtual, including user support.
• Also, I worked closely with virtual environments, converting and migrating machines up to the cloud using VMWare and Microsoft products.
• On all of these projects, firewall configuration and advanced networking skills were a must where I developed accordingly.
• Besides projects, I also participated on user service calls and support.

-ZZUM Telecom (Local WISP developed by myself)

-Crypto trading bots

-Music Production (Ableton)

-NFT Creation