Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Luis Gerardo Zablah Guardiola

Summary

-Dynamic Account Manager with a track record, excelling in client relations and account management.

-Expertise in laboratory microbiology and antibiotic susceptibility testing.

-Experienced with laboratory protocols, equipment and maintaining clean and efficient work environment, skills in sample preparation and data analysis to support research objectives.

-Knowledge of safety regulations and best practices to ensure compliance and accuracy.

-Experienced with advanced statistical techniques and data analysis, use of statistical software to interpret data sets.

Overview

3
3
years of professional experience

Work History

Account Manager

Legionfarm
07.2020 - 08.2023
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Established long-term customer relationships to enhance client loyalty and satisfaction.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.

Client Service Representative

Legionfarm
03.2020 - 08.2023
  • Handled sensitive client information with discretion, ensuring confidentiality at all times.
  • Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
  • Managed incoming messages, providing prompt and accurate information to clients about products and services.
  • Maintained accurate record-keeping with proactive attention to client information updates.
  • Developed strong relationships with clients through proactive outreach and regular check-ins on progress and satisfaction.
  • Consistently met or exceeded performance metrics while juggling multiple tasks effectively under tight deadlines.

Education

Bachelor of Science - Biotechnology

Universidad Autonoma De Nuevo Leon
Monterrey, Nuevo León, Mexico
06-2027

Skills

  • Account management
  • Customer service
  • Teamwork and collaboration
  • Client relations
  • Good laboratory practices
  • Antibiotic susceptibility testing
  • Laboratory microbiology skills
  • Lab testing and reporting
  • Sample preparation
  • Cell culture techniques
  • Sterilization techniques
  • Advanced statistical analysis (R, Past, openstat, Excel)

Languages

English
Bilingual or Proficient (C2)
German
Elementary (A2)

Timeline

Account Manager

Legionfarm
07.2020 - 08.2023

Client Service Representative

Legionfarm
03.2020 - 08.2023

Bachelor of Science - Biotechnology

Universidad Autonoma De Nuevo Leon

Similar Profiles

CREATE PROFILE
Luis Gerardo Zablah Guardiola