Luis Pablo Gonzalez Serrano
Licenciado En Comercio Internacional & Aduanas
San Francisco De Asis, Jalisco
Summary
Accomplished Project Manager with a proven track record at Excelencia Agroindustrial, enhancing operational efficiency and client satisfaction through expert project planning and dynamic team collaboration. Skilled in logistics management and adaptability, consistently achieving project goals and driving business growth. Demonstrates strong client relations and multitasking abilities, ensuring project success and stakeholder satisfaction.
Recent graduate with foundational knowledge in Trade & Customs and hands-on experience gained through academic projects and internships. Demonstrates strong teamwork, problem-solving, and time-management skills. Prepared to start career and make meaningful contributions with commitment and drive.
Overview
1824
1824
years of professional experience
4
4
years of post-secondary education
Work History
Director De Operaciones
Ferreteria Gleser
Atotonilco El Alto
06.202 - Current
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Defined, implemented, and revised operational policies and guidelines.
- Negotiated with vendors, suppliers and other stakeholders to acquire mutually beneficial contracts and agreement.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Managed inventory control systems, optimizing stock levels and reducing waste.
Project Manager
Excelencia Agroindustrial
Atotonilco El Alto
01.202 - Current
- Planned, designed, and scheduled phases for large projects.
- Identified plans and resources required to meet project goals and objectives.
- Monitored project performance to identify areas of improvement and make adjustments.
- Verified quality of deliverables and conformance to specifications before submitting to clients.
- Maintained open communication by presenting regular updates on project status to customers.
Sales Manager
Ferreteria Gleser
Atotonilco El Alto
01.219 - 05.202
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Built long-lasting client relationships through excellent customer service and consistent followups.
Education
MBA - International Logistics
Universidad Regional De Los Altos
Arandas, Jalisco, Mexico 09.2023 - Current
Bachelor of Science - International Trade & Customs
Universidad Veracruzana
Arandas, Jalisco, Mexico 09.2020 - 09.2023
Skills
Project Management
Project Planning
Project planning and development
Project tracking
Client Relations
Business Analysis
Logistics Management
Processes and procedures
Inventory Control
Multitasking
Team Collaboration
Adaptability and Flexibility
Languages
English
Intermediate (B1)
Spanish
Bilingual or Proficient (C2)
Timeline
MBA - International Logistics
Universidad Regional De Los Altos
09.2023 - Current
Bachelor of Science - International Trade & Customs
Universidad Veracruzana
09.2020 - 09.2023
Sales Manager
Ferreteria Gleser
01.219 - 05.202
Director De Operaciones
Ferreteria Gleser
06.202 - Current
Project Manager
Excelencia Agroindustrial
01.202 - Current
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