LUIS IVAN CARAVANTES MOYA
CDMX
Summary
Sales Representative with a solid record of consistently achieving customer retention goals through relationship building and advanced product knowledge.
Patient professional offers several-year track record establishing rapport with clients and exceeding company expectations. Focused on meeting monthly scorecard expectations and resolving customer inquiries and complaints. Versatile and diplomatic individual recognized for reacting positively to ongoing, changing environment.
Overview
8
8
years of professional experience
Work History
Salesperson
180 GRADOS
MEXICO CITY
03.2024 - Current
- Working with local designers
- Provide with the best service our products
Bilingual Customer Service Representative
HARLEY DAVIDSON
MEXICO CITY
09.2022 - 02.2023
- Collection deparment
- Contact customers with overdue accounts
Bilingual Customer Service Representative
FRONTIER COMMUNICATIONS
MEXICO CITY
11.2020 - 05.2022
- Working in tech support department
- Help clients with internet, cable and landline issues
- SME
Public Relations Assistant
GTA ADMINISTRADORA
MEXICO CITY
06.2019 - 03.2020
- Find potential clients with overdue accounts, mainly banks
- Manage the contracts between clients/comapny
- Help the internal collection department with training
Public Relations Intern
RESTAURANT ASSISTANT
MEXICO CITY
11.2017 - 07.2019
- Help the manager to improve the image of the restaurant
- Provide with ideas for the marketing
- Manage the restaurant reputation
Education
Some College (No Degree) - ECONOMICS
UNAM
Skills
- Customer relationship management
- Customer care
- Sales demonstration
- Active listening
- Sales process
- Product description
- Follow-up communications
- Customer service
Timeline
Salesperson
180 GRADOS
03.2024 - Current
Bilingual Customer Service Representative
HARLEY DAVIDSON
09.2022 - 02.2023
Bilingual Customer Service Representative
FRONTIER COMMUNICATIONS
11.2020 - 05.2022
Public Relations Assistant
GTA ADMINISTRADORA
06.2019 - 03.2020
Public Relations Intern
RESTAURANT ASSISTANT
11.2017 - 07.2019
Some College (No Degree) - ECONOMICS
UNAM
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