Luis Javier Trejo Perez
Tultitlan de Mariano Escobedo, México
Summary
Dedicated and results-oriented professional with over 2 years of experience in call centers, including 2 years in sales. Proven expertise in customer service and sales roles across various industries, demonstrating adaptability and a strong commitment to client satisfaction. A fast learner with a proactive approach, holding myself accountable while seeking to understand before being understood. Seeking a challenging sales role to contribute my skills and passion for achieving results to a dynamic team.
Overview
7
7
years of professional experience
Work History
Sales Representative
Gurus
04.2023 - 11.2023
- Implemented effective lead generation strategies resulting in increased sales opportunities.
- Leveraged excellent interpersonal skills to set appointments and facilitate successful sales processes.
- Demonstrated a proactive and results-driven approach, contributing to the overall success of the sales team.
Free Concierge ,sale Person
Porch
01.2021 - 04.2021
- Spearheaded sales efforts, effectively promoting and selling Comcast services (internet, phone lines, and TV) to residential customers.
- Provided personalized concierge services, ensuring a seamless and positive customer experience.
- Demonstrated deep product knowledge, explaining features and benefits to customers and addressing inquiries with professionalism and expertise.
- Successfully met and exceeded monthly sales targets through strategic sales techniques and excellent customer relationship management.
- Collaborated with cross-functional teams to address customer concerns and ensure timely issue resolution.
- Utilized strong organizational and multitasking skills to manage customer interactions efficiently.
Sales Representative
Teleperformance (Reliant Energy)
08.2020 - 12.2020
- Conducted sales for Reliant Energy in Dallas, Texas, and Arizona, providing valuable customer education.
- Successfully assisted customers in finding new contracts and selling insurance, contributing to the company's growth.
Sales Representative
(Vication4life)
05.2018 - 04.2019
- Sold mini vacation packages for resorts, building strong relationships with clients.
- Overcame challenges by adapting to various personalities, showcasing the ability to read and understand customer needs.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Developed and implemented sales strategies to increase profits.
Car Rental Agent
Telvsta
01.2018 - 05.2018
- Determined clients' needs and helped select appropriate rentals fulfilling requirements.
- Managed multiple tasks in high-volume environment.
- Kept up-to-date rental records and customer information in company systems to track client interests and preferences.
Customer Service Ally Auto Financial
Sykes
05.2017 - 10.2017
- Answered incoming calls and emails from current customers and asked open-ended questions to determine needs.
- Developed lasting relationships with customers, which helped to bring in additional business opportunities.
- Updated customer service database with new information, address changes and contact details.
- Collaborated with customer service department to discuss new ways to alleviate service issues and computer errors.
Customer Service Representative
Sykes
02.2017 - 05.2017
- Assisted AT&T Care Bilingual customers with online payments, billing issues, and device-related inquiries.
- Adapted to new campaigns seamlessly, showcasing flexibility and quick learning abilities
Education
High School Diploma -
Horizonte High School
Salt Lake City , Ut 08.2015
Skills
- Entrepreneurial mindset
- Customer Needs Assessment
- Sales Development
- Powerpoint
- social skills
- social listening
Languages
Spanish
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Timeline
Sales Representative
Gurus
04.2023 - 11.2023
Free Concierge ,sale Person
Porch
01.2021 - 04.2021
Sales Representative
Teleperformance (Reliant Energy)
08.2020 - 12.2020
Sales Representative
(Vication4life)
05.2018 - 04.2019
Car Rental Agent
Telvsta
01.2018 - 05.2018
Customer Service Ally Auto Financial
Sykes
05.2017 - 10.2017
Customer Service Representative
Sykes
02.2017 - 05.2017
High School Diploma -
Horizonte High School
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