Luis Miguel Morales González
Bilingual Customer Service Representative
CDMX,CDMX
Summary
Dynamic Customer Service Representative with a proven track record at Reprise Financial, excelling in complaint resolution and active listening. Enhanced customer loyalty through effective conflict management and developed a feedback system that drove service improvements. Skilled in documentation and building rapport, ensuring high satisfaction and retention rates.
Overview
10
10
year of professional experience
2
2
Languages
Work History
Customer Service Representative
Reprise Financial
10.2024 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Customer Service Representative
Telvista
04.2024 - 10.2024
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Developed feedback system for customers to share their service experience, leading to actionable improvements.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
Education
Report Card - General Studies
Grant High School
Los Angeles CA 05.2022
Diploma Middle School - General Studies
James Madison Middle School
Los Angeles CA 09.2000
Elementary Diploma - General Studies
Coldwater Canyon Elementary School
Los Angeles CA 10.1997
Skills
Customer service
Timeline
Customer Service Representative
Reprise Financial
10.2024 - Current
Customer Service Representative
Telvista
04.2024 - 10.2024
Report Card - General Studies
Grant High School
Diploma Middle School - General Studies
James Madison Middle School
Elementary Diploma - General Studies
Coldwater Canyon Elementary School
Similar Profiles
Garrett WegrzynowiczGarrett Wegrzynowicz
Sr Customer Onboarding Specialist at Reprise FinancialSr Customer Onboarding Specialist at Reprise Financial
Hattilena GoochHattilena Gooch
Assistant Manager at Reprise FinancialAssistant Manager at Reprise Financial
Havyn BirksHavyn Birks
Loan Servicing Represntative at Reprise FinancialLoan Servicing Represntative at Reprise Financial
Armando Lemus CentenoArmando Lemus Centeno
WALDO´S DOLAR MART DE MEXICO at WaldosWALDO´S DOLAR MART DE MEXICO at Waldos
Alan Jesús Melgoza MacíasAlan Jesús Melgoza Macías
Agente Mesa de Servicios at B-DriveAgente Mesa de Servicios at B-Drive