Luis Pablo Chejin
Guadalajara
Summary
I'm a really proactive, creative, great problem solver and 3+ years of experience in different English job environments, from data analyst and customer service, to underwriting and executive assistant. Able to learn fast, maintain high concentration and great skills in ERP and CRM programs.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Avnet
07.2023 - 01.2024
- Conducted regular quality assurance checks on interactions with customers to ensure agents were meeting established guidelines and standards for service excellence.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Investigated and resolved accounting, service and delivery concerns.
- Tracked customer service cases and updated service software with customer information about sales, needs, and logistics.
- Trained in SAP, Salesforce, Excel and macros.
Data Analyst Consultant
Banking at TCS
06.2021 - 05.2023
- Identified trends and patterns in bank datasets, driving strategic recommendations for process improvements in the fraud team.
- Continue to work as underwriter with no material error reports.
- Develop a fast training system for the fraud team.
- Internal certification in Data security management
- Use of Excel, Salesforce, SAP
Agent
Beliveo
07.2017 - 06.2018
- Started as customer service for COMCAST, where after 3 consecutive months as top performer, became sales agent for Xfinity home campaign, ended my career with no negative surveys from the customers and as a top performer
Food Server
Own Business
04.2019 - Current
- Owner of food service for events and distribution specialized in smoke and grill.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
Education
college -
EBC
02.2024
High school -
Cervantes Loma Bonita
06.2018
Secundaria -
Colegio Colon de Ocotlan
07.2015
Skills
- Fast Learner
- Ability to Work in a Team
- Communication Skills
- Leadership Skills
- Data Analysis
- Analytical Skills
- SAP Analytics
- Salesforce
Languages
English
Advanced (C1)
Spanish
Bilingual or Proficient (C2)
Details
Guadalajara, Mexico, 3339533100, lp13xxx@gmail.com
Personal Information
Data analyst
Hobbies and Interests
Plastic arts and music
Timeline
Customer Service Representative
Avnet
07.2023 - 01.2024
Data Analyst Consultant
Banking at TCS
06.2021 - 05.2023
Food Server
Own Business
04.2019 - Current
Agent
Beliveo
07.2017 - 06.2018
college -
EBC
High school -
Cervantes Loma Bonita
Secundaria -
Colegio Colon de Ocotlan
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