Summary
Overview
Work History
Education
Skills
Software
Certification
Timeline
Generic

Luis Raul Flores Martinez

RPA Develope
Querétaro City, Querétaro

Summary

Luis has experience in RPA processes as a consultant, analysis and developer, primary on deployment, maintenance, testing and enhancement of automated processes. He has worked for transnational clients in various industries such as technology, Healthcare and customer service. he has experience using software to create technological solutions.

Overview

7
7
years of professional experience
2
2
years of post-secondary education
4
4
Certifications
2
2
Languages

Work History

Managed Services Engineer

Roboyo
02.2025 - Current
  • Luis Ensured prompt ticket follow up and action for L2 and L3 issues, ensuring active work toward resolution while time counting and prompt response to stop clock when need input or action from client, ensure clear info in all tickets and knowledge base update after ticket closure.
  • Luis used data analytics skills to analyze the automated business processes of our clients and identify and eliminate potential “troublemakers” before they become problems. Technically extend, improve, and customize automation solutions while maintaining close and regular contact with our clients.
  • Luis Conducted routine maintenance checks on existing automations to ensure optimal performance. Test and optimize the software design, code, and reusability of our automation artifacts. Apply and further develop best practices for developing automation solutions. Provide clear and concise communication to end-users and stakeholders regarding issue resolutions and maintenance schedules. Consult, provide expertise, guidance, and participation during the Onboarding and Service Transition of clients.

RPA Developer

Deloitte
03.2021 - 10.2024
  • Luis was responsible for code support, enhancement, development, deployment, production logs supervision, maintenance, QA test, Logic improvement, user access and documentation management for several RPA processes. He has also driven the processes for operate teams in charge of enhancements, bug fixes and business requirements, from meeting with the business key contacts to programming and deploying the solutions.
  • Luis has also worked as an admin for the RPA environments, supporting assigned automations, running maintenance routines, as well as support for other teams and the corresponding servers each one has.
  • Luis has also worked on web application servers, running maintenance, adjustments and giving advise on AWS infrastructure and services.

Data Science Specialist

GE
12.2017 - 06.2020
  • Luis was part of the data science specialist team, he developed tools for data science processes and ran server maintenance for our data center. he led a project to automatize our team report processes, this improve our time to deliver these reports and save workload time, a manual process of 8 hours reduced to 30 min.
  • He took ownership of our server data transfer and inner scripting sub processes to improve and quickening our troubleshooting.
  • He was part of the development of a web tool that helped our clients track their data on our system.

Education

Bachelor of Science - Mechatronic Engineering

Universidad Anahuac
Querétaro City, Querétaro, Mexico
08.2015 - 12.2017

Skills

Time management

Quality control

Project planning

Technical reporting

Root-cause analysis

Teamwork and collaboration

Software

UiPath

Powershell

Python

Microsoft Office

Secret Server

Service Now

Zoho

Jira

Confluence

AWS Cloud Services

Node JS

SQL

Certification

UiPath Certified RPA Associate v1.0

Timeline

Managed Services Engineer

Roboyo
02.2025 - Current

AWS Certified Cloud Practitioner

06-2024

Automation Anywhere Certified Advanced RPA Professional 2023

12-2023

UiPath Certified Advanced RPA Developer v1.0

05-2022

UiPath Certified RPA Associate v1.0

04-2021

RPA Developer

Deloitte
03.2021 - 10.2024

Data Science Specialist

GE
12.2017 - 06.2020

Bachelor of Science - Mechatronic Engineering

Universidad Anahuac
08.2015 - 12.2017

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Luis Raul Flores MartinezRPA Develope