LUIS PEREZ
Summary
Goal-oriented Customer Support Specialist, commended for first-rate leadership, communication and multitasking abilities. Offering 4 years of hands-on experience overseeing daily operations, documented history of exceeding customer expectations by delivering industry-leading support.
Excellent leadership and planning abilities. Well-versed in implementing team objectives and goals. Experience in monitoring and encouraging employees to improve skills and meet demanding targets.
Overview
5
5
years of professional experience
Work History
Customer Care Representative
Foundever
Mexico City
01.2024 - Current
- Answered customer inquiries over the phone and via email.
- Maintained a detailed record of all customer interactions, transactions, comments, and complaints.
- Built sustainable relationships of trust through open communication with customers.
Support Escalations Representative
Doordash
Mexico City , CDMX
08.2022 - 12.2023
- Resolved customer complaints in a professional manner while remaining empathetic to their concerns.
- Demonstrated strong problem solving skills when faced with challenging situations or complex inquiries from customers.
- Consistently met daily performance goals set by management team members.
- Collaborated with colleagues in other departments to ensure that all customer needs were met effectively.
- Established positive relationships with customers through effective communication techniques.
Travel Agent
American Airlines
Mexico City, CDMX
01.2021 - 12.2021
- Bilingual call handling for the Reservations department
- Developed customized travel plans to meet customer needs and preferences.
- Assisted customers in making changes to existing itineraries or canceling trips.
- Created itineraries for customers, including flight bookings, car rentals and hotel reservations.
Customer Service Representative
AT&T
01.2020 - 01.2021
- Bilingual call handling for the Retention Department
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Mentored new employees on procedures and policies to maximize team performance.
Community Manager
KBTEL (CARSO)
01.2019 - 01.2020
- Assistance and content production for internal communication
- Social Media management.
- Conducted regular status meetings with internal teams to track progress against established milestones.
- Coordinated team activities and delegated tasks to ensure efficient completion of projects.
- Conducted regular performance reviews to assess individual team member progress.
Freelance Community Manager
- Community and Content Management, Corporative Image for several brands and enterprises.
Education
Bachelor of Social Media and communications -
Universidad del Valle de México
12.2018
Skills
- Well balanced leader
- Microsoft Office Proficient
- Excellent written and verbal communication skills in both English and Spanish
- Employee Coaching
- Extraordinary planning and time management skills
- Project management
- Fast learner
- Creative spirit
- Reliable and professional
- Organized
- Team player
- Customer Obsessed
- Open to feedback
Timeline
Customer Care Representative
Foundever
01.2024 - Current
Support Escalations Representative
Doordash
08.2022 - 12.2023
Travel Agent
American Airlines
01.2021 - 12.2021
Customer Service Representative
AT&T
01.2020 - 01.2021
Community Manager
KBTEL (CARSO)
01.2019 - 01.2020
Freelance Community Manager
Bachelor of Social Media and communications -
Universidad del Valle de México
Similar Profiles
Asia JohnsonAsia Johnson
Patient Billing Representative at FoundeverPatient Billing Representative at Foundever
CEDRIC LAUPENCEDRIC LAUPEN
Conseiller clientèle at FOUNDEVERConseiller clientèle at FOUNDEVER
TAWIANA MILONTAWIANA MILON
Chat & Phone Tech Support/ Customer Service Agent at FoundeverChat & Phone Tech Support/ Customer Service Agent at Foundever