LUIS ROBERTO ANAYA LOMELI

Promoted to lead the Application Support Engineering team after demonstrating strong technical expertise and ownership over production systems.

• Lead a team of engineers, managing day-to-day operations, incident triage, root cause analysis, and resolution across production and test environments.
• Coordinate cross-functional efforts with development, QA, DevOps, and business teams to ensure timely delivery and support of critical applications.
• Mentor junior team members and establish best practices for monitoring, debugging, and incident response.
• Own escalation paths for high-priority issues and ensure SLA adherence for business-critical services.

Senior Application Support Engineer

• Provide Level 2/3 support for Web, Application, and Database servers, ensuring uptime, availability, and quick incident response.
• Monitor APIs and backend systems, collect performance metrics, and lead root cause analysis for incidents affecting business-critical services.
• Maintain Java-based tools and automation scripts to streamline monitoring, deployment, and support tasks.
• Debug and optimize Java applications, identifying issues related to performance, memory, and functionality.
• Use tools such as Kibana, Splunk, Grafana, and Datadog for real-time monitoring, log analysis, and alert management.
• Write and tune SQL queries for log analysis, reporting, and database issue resolution.
• Monitoring mission-critical APIs for financial services, ensuring compliance, performance, and security.

As a developer my main activities are develop new features, these features are defined in user stories by our Product Owner. I was part of a team with 6 developers, one scrum master, one tech lead and one product owner. We work with SAFe, having PI plannings, Iterations, Iteration review and dailies. The Technology stack we used was Spring, Maven, Apache, Git and DevOps tools managed by other teams.

• Generation and implementation of technological solutions for a global
travel commerce platform with technological solutions for the travel
and tourism industry.
• Technical support at different levels (L1, L2).
• Demonstration of exceptional skills in working remotely with a
multicultural and geographically dispersed team, consistently
achieving established objectives with effectiveness and accuracy.

During this intensive bootcamp, I gained hands-on experience in fullstack web development using Java for the backend and JavaScript for the frontend. Key areas of learning and implementation included:

• Backend Development: Built RESTful APIs using Java, leveraging frameworks such as Spring Boot for efficient web application development.
• Frontend Development: Developed dynamic and responsive user interfaces using JavaScript, HTML, CSS, and Bootstrap to ensure a seamless user experience.
• API Testing & Debugging: Utilized Postman to test and validate API endpoints, ensuring proper request-response handling and debugging issues.
• Database Management: Worked with relational databases, implementing CRUD operations and integrating backend logic with database systems.
• Version Control & Collaboration: Applied Git and GitHub for code management and collaborative development.
• Project-Based Learning: Developed fullstack applications that integrated backend and frontend technologies, following best practices in software development.

This experience strengthened my ability to build, test, and deploy web applications efficiently while reinforcing my problem-solving and debugging skills in a fullstack environment.

• Member of the automation and telemetry system design team, working on solutions for water supply systems using technologies such as Java, SQL, BASIC
• Developed our own API to connect our solutions to government entities