Luis Roberto Guerrero Vazquez
Monterrey, Nuevo León
Summary
Dynamic Collections Agent with proven success at Carrier, adept at negotiating fair resolutions and managing accounts effectively. Skilled in collections processing and utilizing SAP and Salesforce to enhance efficiency. Known for building strong customer relationships and achieving high payment recovery rates through empathy and strategic communication.
Overview
2
2
years of professional experience
Work History
Collections Agent
Carrier
09.2023 - 09.2025
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
- Negotiated to collect balance in full.
- Processed payments and placement of each account
- Seeking information of the accounts
Education
GED -
Universidad Autonoma De Nuevo Leon
Facultad De Contaduría Pública Y Administración12-2024
Skills
- Collections processing
- Account management
- Microsoft Excel
- Microsoft Teams
- SAP
- Salesforce
- Pacer
- S4H SAP
- Esker
Languages
Spanish
Bilingual or Proficient (C2)
English
Advanced (C1)
Italian
Intermediate (B1)
Timeline
Collections Agent
Carrier
09.2023 - 09.2025
GED -
Universidad Autonoma De Nuevo Leon
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