Luis SanJuan
Account Executive Team Lead
Los Angeles
Summary
Thrives in collaborative and high-pressure environment, leveraging strong communication and leadership skills to drive team success. Skilled in strategic planning and client relationship management, with focus on achieving tangible results. Looking to transition into new field where these skills can be effectively utilized and further developed.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
Account Executive Team Lead
Our World Energy
Peoria Arizona
08.2024 - 04.2025
- Participated in industry conferences and networking events to maintain strong connections within the field.
- Implemented innovative solutions that addressed specific client needs, enhancing customer satisfaction levels.
- Conducted regular performance reviews of team members, identifying areas for improvement and providing constructive feedback.
- Identified new business opportunities through market research, expanding the company''s client base.
- Continuously improved the quality of customer interactions by conducting training sessions for team members on best practices.
- Negotiated favorable contract terms on behalf of clients, ensuring mutually beneficial agreements were reached.
- Managed a high-performing team of Account Executives while maintaining an individual book of business for personal revenue generation.
- Increased overall client satisfaction by developing and implementing tailored account strategies.
- Developed comprehensive reports to track progress, enabling data-driven decision-making among senior leadership.
Director of Call Center Operations
Brightwave Solar
Valencia California
12.2018 - 06.2024
- Successfully led team of 50 in high-volume call center, achieving and exceeding sales target
- Implemented process improvements resulting in 25% higher yield in appointment, enhancing overall efficiency and customer satisfaction
- Proactively managed customer relationships, ensuring exceptional service and addressing escalated issues with professionalism and empathy.
- Managed daily call center operations, ensuring optimal staffing levels to meet service level objectives.
- Ensured consistent delivery of exceptional customer experiences by monitoring calls and providing constructive feedback to agents.
- Managed budget allocation for staffing, training, equipment purchases, updating technology systems as needed for maximum efficiency
- Managed daily call center operations, ensuring optimal staffing levels to meet service level objectives
- Reduced employee turnover by fostering positive work environment and providing career growth opportunities
Business Development Manager
The Brookfield Group
Carmel Indiana
03.2017 - 11.2018
- Generated new business with marketing initiatives and strategic plans.
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decisionmakers.
- Conducted comprehensive market research and analysis to identify emerging trends and potential areas of expansion.
- Developed customized solutions for clients based on a deep understanding of their unique pain points, delivering exceptional value and driving repeat business.
- Monitored market trends and competitor activities to identify areas of potential opportunity.
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
Sales Development Representative
Cinco Star Realty
Dallas Texas
03.2016 - 03.2017
- Increased sales leads by implementing targeted outreach strategies and personalized followups.
- Streamlined lead management process by utilizing CRM software to track interactions and maintain organized customer information.
- Established relationships with prospects and customers to promote product understanding and drive sales growth.
- Built and managed accurate sales pipeline to maintain high volume of activity.
- Generated detailed reports on sales activity, pipeline progression, and account updates for senior leadership review during weekly meetings.
- Achieved and exceeded monthly and annual sales targets.
- Expanded client base by conducting market research to identify new prospects and potential business opportunities.
Education
High School Diploma -
ParkRidge Private School
Long Beach 06.2009 - 06.2013
Skills
Customer relationship optimization Effective time managementSales process optimizationService excellenceEffective team collaborationCollaborative team playerStrong understanding of financial principlesExperience with CRM tools and strategiesLead generation methodsResearch-informed decision makingMethods for enhancing sales performanceCustomer relationship optimization
Relationship management
Data-driven decision making
Upselling strategies
Client acquisition
CRM proficiency
Revenue generation
Financial acumen
Teamwork
Teamwork and collaboration
Customer service
Problem-solving
Sales funnel management
Time management
Business development and planning
Problem-solving abilities
Lead generation
Market trend analysis
Client retention
Customer order management
Data confidentiality
Detail-oriented
Customer portfolio management
Analytical problem solver
Inventory management
Team motivation
Team leadership
Multitasking
Operations management
Sales strategy
Multitasking Abilities
Sales presentations
Excellent communication
Decision-making
Client relationship management
Sales reporting
Self motivation
Product knowledge
Customer acquisition
Time management abilities
Adaptability and flexibility
Verbal and written communication
Document management
Effective communication
Team collaboration
Active listening
Goal setting and achievement
Sales operations
Organizational skills
Sales strategy development
Market research
Pricing strategy
Sales process
Staff training and development
Team building
Sales tracking
Attention to detail
Sales coordination
Problem-solving aptitude
Customer relationship management
Client relations
Sales targeting
Sales processes
Adaptability
Business development
Interpersonal communication
Sales process engineering
Continuous improvement
Presentations and public speaking
Marketing strategy development
Written communication
Timeline
Account Executive Team Lead
Our World Energy
08.2024 - 04.2025
Director of Call Center Operations
Brightwave Solar
12.2018 - 06.2024
Business Development Manager
The Brookfield Group
03.2017 - 11.2018
Sales Development Representative
Cinco Star Realty
03.2016 - 03.2017
High School Diploma -
ParkRidge Private School
06.2009 - 06.2013
Languages
English
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)