Luis SanJuan
Account Executive Team Lead
Summary
Thrives in collaborative and high-pressure environment, leveraging strong communication and leadership skills to drive team success. Skilled in strategic planning and client relationship management, with focus on achieving tangible results. Looking to transition into new field where these skills can be effectively utilized and further developed.
Overview
6
6
years of professional experience
12
12
years of post-secondary education
2
2
Languages
Work History
Account Executive Team Lead
Our World Energy
08.2024 - 04.2025
- Participated in industry conferences and networking events to maintain strong connections within the field.
- Implemented innovative solutions that addressed specific client needs, enhancing customer satisfaction levels.
- Conducted regular performance reviews of team members, identifying areas for improvement and providing constructive feedback.
- Identified new business opportunities through market research, expanding the company''s client base.
- Continuously improved the quality of customer interactions by conducting training sessions for team members on best practices.
- Negotiated favorable contract terms on behalf of clients, ensuring mutually beneficial agreements were reached.
- Managed a high-performing team of Account Executives while maintaining an individual book of business for personal revenue generation.
- Increased overall client satisfaction by developing and implementing tailored account strategies.
- Developed comprehensive reports to track progress, enabling data-driven decision-making among senior leadership.
Call Center Operations Manager
Brightwave Solar
12.2018 - 06.2024
- Successfully led team of 50 in high-volume call center, achieving and exceeding sales target
- Implemented process improvements resulting in 25% higher yield in appointment, enhancing overall efficiency and customer satisfaction
- Proactively managed customer relationships, ensuring exceptional service and addressing escalated issues with professionalism and empathy.
- Managed daily call center operations, ensuring optimal staffing levels to meet service level objectives.
- Ensured consistent delivery of exceptional customer experiences by monitoring calls and providing constructive feedback to agents.
- Managed budget allocation for staffing, training, equipment purchases, updating technology systems as needed for maximum efficiency
- Managed daily call center operations, ensuring optimal staffing levels to meet service level objectives
- Reduced employee turnover by fostering positive work environment and providing career growth opportunities
Education
High School Diploma -
ParkRidge Private School
05.2001 - 06.2013
Skills
Customer relationship optimization
Timeline
Account Executive Team Lead
Our World Energy
08.2024 - 04.2025
Call Center Operations Manager
Brightwave Solar
12.2018 - 06.2024
High School Diploma -
ParkRidge Private School
05.2001 - 06.2013
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