Luiz Pelegrini
Client Service Director NA/LATAM
México
Summary
Developed strong leadership and client relationship management skills within fast-paced service environment. Demonstrated ability to implement effective service strategies and enhance client satisfaction. Seeking to transition into new field leveraging these transferrable skills to drive success in diverse settings.
Overview
17
17
years of professional experience
3
3
years of post-secondary education
3
3
Languages
Work History
Client Service Director NA/LATAM
TGM Research
04.2022 - 02.2025
- Identify opportunities for account expansion and upselling of additional services, driving incremental revenue generation.
- Participate in lead generation and new business activities, supporting the acquisition of new clients and opportunities.
- Manage and grow a portfolio of key client accounts (medium to big size/complexity), ensuring client satisfaction, retention, and revenue growth.
- Coordinate the execution of medium to complex research projects, ensuring timely delivery of results.
- Provide full guidance for sampling strategy development and monitor fieldwork performance.
- Maintain excellent day-to-day communication with clients, advising on potential roadblocks and corrective actions to ensure the best service and client satisfaction throughout the project lifecycle.
- Monitor project financials and performance metrics, ensuring projects are delivered on time, within budget, and to client expectations.
- Identify new business opportunities with existing clients as well as new business with new companies in the Marketing Research industry.
Hunter AAA Veracruz
Rappi
10.2020 - 11.2021
- Utilized advanced knowledge of animal behavior patterns to predict movement and effectively plan hunts accordingly.
- Led groups on multi-day guided hunts through challenging wilderness areas, managing logistics such as lodging, transportation, and meals.
- Maintained strong professional relationships with local outfitters to ensure access to high-quality equipment and gear.
- Managed wildlife populations through responsible and sustainable hunting methods.
- Increased overall hunting success by implementing strategic tracking and stalking techniques.
- Look for new opportunities for local restaurants to join the platform and start using the app's services in their restaurant.
- Ensure that local restaurants that already use the application's service, and guarantee the correct use of the service.
Director of Client Delivery
Offerwise
04.2016 - 04.2017
- Online Panel Manger.
- Team Leader of 'Offerwise' operational team.
- Responsible for delivery of projects to clients.
- Organize and lead the Latin American team (team distributed in Brazil, Argentina, Colombia, USA and India), as well as coordinate and assist team members with all projects.
- Coordinate Full Service Projects (all stages of the project, from programming of the electronic questionnaire, tests to the execution of the field)
- Internal consultancy.
- Presentation of monthly balances.
- Billing process and closing of projects.
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
Online Panel Manager
GfK
01.2014 - 01.2016
- Development and planning of the creation of the Online Panel
- Implementation of the plan to create the Online Panel
- Operative management of the Online Panel
- Coordinate Full Service Projects (all stages of the project, from programming of the electronic questionnaire, tests to the execution of the field)
- Accompaniment of projects and studies in process (grouping of quotas, etc ...)
- Presentation of monthly reports
- Billing process and closing of projects
- Financial procedures
- International Project Management
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Controlled costs to keep business operating within budget and increase profits.
Client Consultant
Survey Sampling International
02.2011 - 01.2014
- Sales Account.
- Responsible for answering requests for market studies, quotes, analysis and consultative project assistance.
- Developed strong relationships with clients, leading to increased repeat business and referrals.
- Direct service to clients (Client Service).
- Consulting services.
- Accompaniment of projects and studies in process.
- Collaborated with cross-functional teams to develop comprehensive strategies for clients, leading to successful project outcomes.
- Presentation of monthly reports.
- Billing process and closing of projects.
- Identified new business opportunities through careful market research and analysis.
- Worked closely with sales teams to identify prospective clients, creating targeted marketing materials that effectively showcased company offerings.
Analyst
IMS Health
11.2008 - 12.2010
- Internal Premium Service Analyst at MSD (Merck Sharp and Dohme), in order to advise any needs identified by the customer.
- Surveys were carried out with all IMS audits: PMB, NRA, INTE, DDD, NDD, MDTR and Monitor.
- Also carried out some analysis of assembled markets and performance.
- Preparation of presentations with market analysis, graphics.
- Training of IMS audits to customers.
- Direct customer service, interfacing with other areas.
- Enhanced team collaboration by providing clear communication of complex findings through visualizations and reports.
- Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
Intern Analyst
Datamark Ltda Market Intelligence Brazil
07.2008 - 11.2008
- Assistance to the Commodities market research team in general.
- Planning, execution of new projects.
- Maintenance of information about Commodities and the platform of some customers.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
Education
Business Administration -
Universidade Saleziana de São Paulo
01.2007 - 01.2010
Skills
- Project Management
- Client Services
- Business Development
- Customer satisfaction
- Staff development
- Training and coaching
- Patience
- Time management skills
- Client retention strategies
- Client relationship building
- Meeting facilitation
- Teamwork and collaboration
Timeline
Client Service Director NA/LATAM
TGM Research
04.2022 - 02.2025
Hunter AAA Veracruz
Rappi
10.2020 - 11.2021
Director of Client Delivery
Offerwise
04.2016 - 04.2017
Online Panel Manager
GfK
01.2014 - 01.2016
Client Consultant
Survey Sampling International
02.2011 - 01.2014
Analyst
IMS Health
11.2008 - 12.2010
Intern Analyst
Datamark Ltda Market Intelligence Brazil
07.2008 - 11.2008
Business Administration -
Universidade Saleziana de São Paulo
01.2007 - 01.2010
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