Luke Longoria
Odessa
Summary
Dedicated and focused individual with 10+ years of experience in the oil and gas industry excelling at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Flexible, detail- oriented and adaptive team player with expertise in equipment operation, staff training and development, customer service and process improvements. A dependable and diplomatic self-starter seeking to leverage background into a top level management role.
Overview
13
13
years of professional experience
Work History
Key Account Manager
Sarens USA
Odessa Tx
10.2023 - Current
- Identified new opportunities for growth within existing accounts, as well as potential new customers.
- Provided regular reports on account activity and performance metrics to stakeholders.
- Managed the relationship between internal teams and external customers.
- Negotiated contracts with customers that balanced customer requirements with business objectives.
- Analyzed market trends, customer feedback, pricing strategies. to recommend changes in product offerings or services.
- Established strong relationships with clients through regular communication and follow-up activities.
- Attended trade shows and industry events in order to build brand awareness among target audiences.
- Negotiated contract terms with clients and established important deadlines.
Transportation Manager/Salesman
Precision Crane & Transport
Midland/Odessa
10.2021 - 10.2023
- Installed and fluent in using SamSara.
- Reported maintenance and repair needs for transportation vehicles and equipment.
- Implemented on-the-job training activities to cross-train employees on various tasks.
- Educated customers on product features and technical details to highlight benefits.
- Negotiated prices and set up contracts to finalize sales agreements.
- Conducted site visits to assess needs, demonstrate products and recommend strategic solutions for customer requirements.
- Contacted new and existing customers to outline benefits of products.
- Supervised employees to ensure that shipments were transported accurately to and from specified locations.
- Received or prepared work orders.
- Relayed work orders and information between work crews, supervisors and field personnel.
- Mentored junior team members and managed employee relationships.
- Gathered information from clients to create solutions that achieved business needs and desires.
- Answered product questions with up-to-date knowledge of sales and promotions.
Lead Dispatcher/Inside Sales Representative
Sterling Crane
Midland
06.2021 - 10.2021
- Monitored dispatch board and adjusted call priorities regularly based on caller needs.
- Tracked changes in computer system to keep records current and accurate.
- Answered customer requests with information about product availability, shipping information and status updates.
- Accurately and efficiently responded to over 10+ daily requests.
- Communicated with customers, vendors, shippers and internal staff members to verify current status and schedule daily jobs.
- Build quotes for various customers and keep them in good standing with Sterling Crane.
- Provided dispatch office with equipment assignment for cranes and haul trucks.
- Pre load and gather special rigging needed for next day jobs, to minimize delays as much as possible.
- Planning ahead with employees during the day including roll call in the mornings to get updated on jobs. Therefore being able to plan the next day based on employees hours or jobs running on.
- Worked with field employees on completing LEMS and and JJ Keller as needed eliminating issues down the road.
- Proficient in FCC from building quote, building job, dispatching job to completing job and reviewing time and tickets.
- Motivated and encouraged team members to communicate more openly and constructively with each other.
- Generated leads by targeting desired customers at different demographic locations and collecting important information about needs and preferences.
- Communicated with repeat customers to build long-term relationships.
CDL Crane Rigger
Sterling Crane
Midland
11.2020 - 06.2021
- Signaled and verbally directed workers engaged in hoisting and moving loads to protect workers and materials.
- Reviewed job specifications and site conditions to determine appropriate rigging configurations.
- Transported materials, tools and machines to installation sites.
- Maintained open communication with crane and other equipment operators to smoothly transport loads.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Salesman
Lone Star Truckin
Odessa
10.2020 - 11.2020
- Conducted site visits to assess needs, demonstrate products and recommend strategic solutions for customer requirements.
- Negotiated prices and set up contracts to finalize sales agreements.
- Liaised with vendors to coordinate delivery schedules and promote customer satisfaction.
- Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
- Leveraged trends in customer marketplaces to shape value-added solutions and approaches.
- Identified and capitalized on key business growth opportunities.
Project Manager/Branch Operations Manager
ENTREC Cranes and Heavy Haul
Odessa
03.2017 - 10.2020
- Reduced process lags by effectively managing and scheduling employees to optimize productivity while training staff on best practices and protocols.
- Served as single point of contact for project scheduling and changes to maintain oversight while keeping progress on track.
- Maintained close connection with project personnel to quickly identify and resolve problems.
- Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
- Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities.
- Achieved and maintained compliance with DOT standards through accurate maintenance of driver, permit and equipment records.
- Created agendas and communication materials for team meetings.
- Coordinated driver loads and managed dispatch tasks.
- Monitored fleet for PM services and regular maintenance.
- Assign and dispatch drivers on loads.
- Scheduled maintenance and directed repairs on shop machinery and tools.
- Replenished inventory to maintain par levels and completed quarterly inventory audits, counted and updated inventory reports upon receipt of new shipments.
- Diminished financial discrepancies by accurately collecting customer fees, managing refunds and providing complete sales documentation.
- Set schedules, implemented new policies and worked with managers to optimize operational procedures and establish clear objectives.
- Maintained current knowledge of all personnel in field and all completed deliveries or delays.
- Monitored dispatch board and adjusted call priorities regularly based on caller needs.
- Tracked all changes in computer system to keep records current and accurate.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
Field Service Technician
Weir Oil and Gas
Midland
06.2016 - 03.2017
- Provided on-site services, installed new systems and escalated customer complaints.
- Oversaw on-site and off-site maintenance, repair and installation jobs.
- Diagnosed malfunctions to various tools, equipment and machinery components.
- Trained customers on equipment use after installation.
- Troubleshot, repaired and maintained operational efficiencies in hydraulic, mechanical and electrical systems.
- Delivered outstanding customer service on each field visit to meet corporate guidelines.
- Assisted product development team by collecting information on real-world use and testing equipment in field.
- Calibrated instrumentation, controls and hydraulic equipment to test function and evaluate performance.
- Cordially interacted with customers and displayed professional appearance as representative of company.
- Diagnosed and repaired mechanical issues.
- Consulted blueprints and repair manuals to complete high-quality repairs and restore optimal functionality.
- Mentored and trained newly hired employees to explain processes, flow and safety procedures.
Class a CDL Driver
San Jan
Odessa
06.2015 - 06.2016
- Maneuvered equipment expertly and safely in areas with obstacles and limited space without injury or damage to equipment or products.
- Addressed and resolved customer concerns, problems and questions professionally and courteously and developed positive long-range working relationships with repeat customers.
- Verified customer orders arrived on time and in top-quality condition, corresponded precisely to initial order and met with complete customer satisfaction.
- Performed pre- and post-trip vehicle inspections using knowledge of safe and effective loading and handling procedures in coordination with company checklist.
- Loaded, balanced and secured product to safely transport goods.
- Kept vehicle clean and presentable to maintain solid company reputation.
- Partnered with dispatch to stay on top of customer needs and adjust plans to accommodate last-minute changes.
Heavy Haul Truck Driver/Winch Truck Operator
Bison Trucking
Midland
02.2014 - 05.2015
- Maximized truck performance by fulfilling recommended maintenance, including washing windows and bed, checking tire pressures and fluid levels and changing lights.
- Loaded and unloaded trucks manually following proper guidelines while safeguarding delivery materials.
- Maneuvered truck during complex situations, including tight loading areas, heavy traffic and various speeds to prevent damage.
- Demonstrated safe driving by observing all road rules, exercising caution in unfamiliar areas and maintaining vehicle control.
- Interacted with customers pleasantly to meet needs and drive satisfaction.
- Practiced safe and secure loading methods to avoid damaging goods.
- Oversized loads including oil rig components and equipment.
Rigger/Man Lift Operator
Diamond Tank Rentals
Odessa
07.2011 - 02.2014
- Maintained open communication with crane and other equipment operators to smoothly and efficiently get the job done.
- Installed and utilized correct safety equipment at all times.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
- Worked with Crawler cranes and hydraulic cranes on rig moves.
- Hydraulic cranes on some small service work.
- Operated man lift on rig moves helping tie off cranes and assisting other personal on site.
- Helped on site with any and all labour intense activities.
Education
OSHA 501
Spartan Consulting And Safety
Odessa, TX2022
GED -
Odessa High School
Odessa Tx07.2011
Skills
- Cost reduction and containment
- Budgeting and forecasting
- Project development and lifecycle
- Purchasing and procurement
- Multi-unit operations management
- Work flow planning
- Document management
- Cost control
- Project scope
- Client relations
- Customer relations specialist
- Schedule management
- Quality assurance and control
- Data review
- Strategic account development and management
- Permit processing
- Project management
- Account development and networking
- Vendor sourcing
Timeline
Key Account Manager
Sarens USA
10.2023 - Current
Transportation Manager/Salesman
Precision Crane & Transport
10.2021 - 10.2023
Lead Dispatcher/Inside Sales Representative
Sterling Crane
06.2021 - 10.2021
CDL Crane Rigger
Sterling Crane
11.2020 - 06.2021
Salesman
Lone Star Truckin
10.2020 - 11.2020
Project Manager/Branch Operations Manager
ENTREC Cranes and Heavy Haul
03.2017 - 10.2020
Field Service Technician
Weir Oil and Gas
06.2016 - 03.2017
Class a CDL Driver
San Jan
06.2015 - 06.2016
Heavy Haul Truck Driver/Winch Truck Operator
Bison Trucking
02.2014 - 05.2015
Rigger/Man Lift Operator
Diamond Tank Rentals
07.2011 - 02.2014
OSHA 501
Spartan Consulting And Safety
GED -
Odessa High School
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