Summary
Overview
Work History
Education
Skills
Timeline
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Lupe Garcia

Burbank, Illinois,IL

Summary

Dynamic Revenue Cycle Specialist with expertise in insurance verification and denial management at Cameo Dental Specialists. Proven track record of enhancing revenue collection efficiency and resolving complex payment issues, while fostering strong patient relationships. Skilled in analytical problem solving and financial counseling, contributing to improved cash flow and optimal reimbursement rates.

Overview

26
26
years of professional experience

Work History

Revenue Cycle Specialist

Cameo Dental Specialists
09.2020 - 06.2025
  • Reached out to insurance companies to verify coverage.
  • Ensured accurate billing with thorough audits of patient accounts and insurance claims.
  • Served as a liaison between clinical departments, finance, and administration, ensuring smooth communication for proper revenue cycle management.
  • Trained new team members on revenue cycle best practices, contributing to a more knowledgeable workforce.
  • Contacted responsible parties for past due debts.
  • Achieved optimal reimbursement rates by verifying insurance coverage, eligibility, benefits, and authorization prior to service delivery.
  • Coordinated patient payment plans, balancing compassion with firmness to ensure timely payments while preserving positive patient relationships.
  • Identified and resolved payment issues between patients and providers.
  • Assisted patients in understanding complex billing statements, leading to increased trust between patients and healthcare providers.
  • Maintained clear documentation of all activities related to unpaid claims or denied services.
  • Balanced and reconciled accounts.
  • Provided regular updates on billing status to upper management through detailed reports.
  • Collaborated with cross-functional teams to improve overall financial performance of the organization.
  • Reduced outstanding account balances by implementing effective collection strategies.
  • Enhanced revenue collection efficiency with robust follow-up procedures on delinquent accounts.
  • Improved cash flow with diligent follow-up on pending claims and appeals processes.
  • Reduced turnaround time for claim submissions, ensuring compliance with healthcare regulations through diligent documentation.
  • Successfully navigated complex insurance disputes, resulting in recovery of substantial amounts of previously denied claims.

Office Manager

Cameo Dental Specialists
04.2007 - 09.2020
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
  • Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
  • Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
  • Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
  • Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
  • Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
  • Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
  • Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
  • Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
  • Streamlined document handling and processing, reducing turnaround time for client inquiries and requests.
  • Spearheaded community outreach initiatives, improving company's local reputation and engagement.
  • Coordinated with IT department to upgrade office technology, enhancing overall efficiency and data security.
  • Reduced environmental impact by initiating recycling program and promoting paperless processes.
  • Provided comprehensive administrative support to senior management, enabling them to focus on strategic decision-making.
  • Enhanced office operational efficiency by streamlining filing systems, resulting in easier access to critical documents.
  • Optimized office space utilization, leading to more efficient and productive work environment.
  • Enhanced communication within office by implementing centralized digital messaging platform.
  • Facilitated smooth office relocations by meticulously planning and coordinating all aspects of move.
  • Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
  • Oversaw office budget, ensuring all expenditures were within allocated funds and identifying cost-saving opportunities.
  • Resolved office disputes swiftly and equitably, maintaining harmonious workplace.
  • Improved team morale and cohesion with regular team-building activities and open communication channels.
  • Reduced overhead costs significantly through negotiation of vendor contracts for office supplies and services.
  • Conducted regular reviews of office procedures, identifying and implementing improvements for operational excellence.
  • Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
  • Developed and enforced office policies that aligned with company values and regulatory requirements, maintaining compliance.
  • Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
  • Increased customer satisfaction by developing effective client feedback system that led to service improvements.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Implemented comprehensive training program for new hires, improving their integration into team and productivity.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Established team priorities, maintained schedules and monitored performance.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Defined clear targets and objectives and communicated to other team members.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Developed detailed plans based on broad guidance and direction.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.

Office Manager

Dennis Miller DDS
01.2005 - 01.2007
  • Managed senior-level personnel working in marketing and sales capacities.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Launched quality assurance practices for each phase of development
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
  • Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
  • Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
  • Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.

Office Manager

Kathleen Minaghan DDS
09.1999 - 01.2005
  • Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
  • Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
  • Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
  • Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
  • Coordinated with IT department to upgrade office technology, enhancing overall efficiency and data security.
  • Reduced environmental impact by initiating recycling program and promoting paperless processes.
  • Provided comprehensive administrative support to senior management, enabling them to focus on strategic decision-making.
  • Enhanced office operational efficiency by streamlining filing systems, resulting in easier access to critical documents.
  • Optimized office space utilization, leading to more efficient and productive work environment.

Education

High School Diploma -

Carl Schurz High School
Chicago,IL
06-1991

Skills

  • Insurance verification
  • Verifying insurance
  • Denial management
  • Medical billing expertise
  • Analytical problem solving
  • Accounts receivable management
  • Managing records
  • Financial counseling
  • Collecting payments
  • Writing reports
  • Revenue cycle management
  • Coordinating documents
  • Records coordination
  • Payment posting
  • Insurance collaboration
  • Healthcare finance
  • Analyzing claims
  • Debt collection procedures
  • Revenue quotas

Timeline

Revenue Cycle Specialist

Cameo Dental Specialists
09.2020 - 06.2025

Office Manager

Cameo Dental Specialists
04.2007 - 09.2020

Office Manager

Dennis Miller DDS
01.2005 - 01.2007

Office Manager

Kathleen Minaghan DDS
09.1999 - 01.2005

High School Diploma -

Carl Schurz High School

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Lupe Garcia