Luz Hernández

• Ensure forecasts, schedules and capacity planning are timely and accurate with our internal resources.
• Work under very tight timelines to skillfully and professionally negotiate competing priorities globally, this require to think strategically on which internal levers to pull and when.
• Managed a database of over 500 employees, ensuring accuracy and up-to-date information regarding skills, certifications, and availability.
• Facilitated workshops to collect project requirements and user feedback.

Achievements:

• Reduce staffing days for new clients by creating teams ready to deploy with our internal members.
• Minimize revenue loss with diamond clients, positioning the company as a big competitor with our different industries.
• Creation of internal initiatives to increase the supply chain capabilities through partnerships, internships and apprenticeship programs.

• Lead staffing strategies and manage client project needs for an assigned region, acting as the single point contact regarding resource supply/demand readiness
• Deliver high quality resource solutions that ensure proper alignment of resources to projects, optimize utilization and support resource development.
• Utilized advanced analytics tools to monitor trends in resource usage, proactively identifying potential areas for optimization or cost savings opportunities.

Achievements:

• Developed a new organizational skills database to streamline and accelerate internal talent searches, enhancing resource allocation efficiency.
• Established strategic relationships with new vendors to expand external resource options, ensuring seamless support in scenarios where internal headcount was insufficient.
• Reduced operational costs by negotiating better rates with suppliers, ensuring high-quality resources within budget.

• Assisted different team members by identifying and proposing internal candidates to fulfill open resource requests, ensuring prompt and accurate responses to information inquiries.
• Improved company efficiency with the development of key performance indicators and tracking metrics.
• Maintained and updated the primary system to reflect changes in projects, timelines, and service requests, ensuring accurate and up-to-date information for over 2,000 employees

Achievements:

• Creation of Global Careers Program, making contact with peers in NorthAmerica region to staff our LATAM resources.
• Enhanced productivity and billing efficiency by verifying billable dates and diligently monitoring client adherence to agreed timelines, ensuring optimal revenue generation.
• Designed and implemented new policies that positively impacted the region, enabling the development of improved and more efficient processes.