Luz Andrea Treviño Cano
Experienced Lead
Summary
Experienced team leader skilled in directing workgroups and implementing strategies to enhance processes. Proficient in team management, data analysis, and goal-setting, with a focus on obtaining valuable feedback. Exceptional interpersonal and communication skills for effectively communicating goals and vision. Seeking opportunities to contribute in the accounting, administrative, or auditing field as an accounting assistant.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
1
1
Language
Work History
Team Leader
Teleperformance (Hispanic Teleservices De Guadalajara S.A De C.V)
Monterrey, Nuevo Leon
02.2023 - 01.2025
- Developed strategies to optimize operational efficiency and improve response times.
- Resolved conflicts and managed sensitive content, ensuring adherence to legal and ethical regulations.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Planned and coordinated the daily tasks of the team under my supervision.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
Quality Assurance Analyst
Teleperformance (Hispanic Teleservices De Guadalajara S.A De C.V)
Monterrey, Nuevo Leon
11.2019 - 02.2023
- Assessed the quality of the moderation team's work, implementing continuous improvement plans.
- Designed and conducted quality audits to identify process gaps and propose corrective actions.
- Collaborated with multidisciplinary teams to update policies based on regulatory changes and client needs.
- Developed detailed reports on key performance indicators (KPIs) to support strategic decision-making.
- Participated in regular meetings with cross-functional teams to discuss progress updates, communicate concerns or challenges, and ensure alignment of project goals.
- Facilitated training sessions for new QA analysts, enhancing efficiency and knowledge transfer.
- Supported company in maintaining work environment focused on quality, communication, collaboration, integration, and teamwork.
Education
Bachelor of Accounting - Accounting And Finance
Facultad De Contaduría Pública Y Administración
Monterrey, Nuevo León, Mexico 08.2019 - Current
Skills
Documentation and reporting
undefinedTimeline
Team Leader
Teleperformance (Hispanic Teleservices De Guadalajara S.A De C.V)
02.2023 - 01.2025
Quality Assurance Analyst
Teleperformance (Hispanic Teleservices De Guadalajara S.A De C.V)
11.2019 - 02.2023
Bachelor of Accounting - Accounting And Finance
Facultad De Contaduría Pública Y Administración
08.2019 - Current
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