Microsoft Office
Luz Elena Quiroz Salazar
Hotel Management
Cancún
Summary
Accomplished management professional over 20+ years of career progression in hotels operations and timeshare. Adept problem solver, employing creativity and innovation to achieve goals, overcome challenging issues across employees, processes and costs. Outstanding communicator with English fluency and well-versed in employee and customer relations.
Overview
26
26
years of professional experience
4
4
years of post-secondary education
1
1
Certification
2
2
Languages
Work History
Operations Manager
Selina
Cancún
06.2022 - Current
- Worked in matrix management environment with oversight of location operations, sales, finance, human resources, safety and compliance.
- Responsible for 230 bed facility, 74 keys, 25 staff members.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Led improvement initiatives to advance operational efficiencies and increase revenue.
- Prepared annual budgets with controls to prevent overages.
Assistant to Corporate Director of Human Resources
RCD Hotels
Cancun
01.2021 - 03.2022
- Improved operations through reports for strategies and analysis, deliverable monthly results for 10 properties managed by company, which includes Hard Rock Hotels, Nobu, Único 20°87°, and Residence Inn by Marriott in Mexico and Dominican Republic.
- Created analytics module on SAP SuccessFactors platform.
- Recruited key top talent to maximize profitability.
- Collaborated with communication, training, recruiting and compensation departments to achieve budgets and goals.
Operations Manager
Club Meliá by Melia Hotels International
Cancún
05.2019 - 10.2020
- Oversaw the operation of Club Meliá, vacation ownership wing in Paradisus Cancún Resort, responsible for an inventory of 114 rooms, 19 staff members, analyzing overall productivity and efficiency with annual media of 80% occupancy rate.
- Exceeded customer satisfaction index of Review Pro by 3 points versus 2019 with a Net Promoter Score of 63.33 and Guest Satisfaction Score of 86.2%.
- Teamwork with accounting, human resources, housekeeping, maintenance, security, food & beverage, supporting vacation ownership program on sales goals.
- Implementing and supervising safety Covid-19 procedures; skilled and successful evacuation of guests during hurricane season 2020.
Assistant to Managing Director
Paradisus Cancún Resort by Meliá
Cancún
12.2013 - 05.2019
- Responsible of daily agenda for Managing Director, running logistics for several international meetings and congresses, including travelling arrangements and VIP treatment to Meliá Executives, such as CEO, Senior Executive Team, VP's, and GM.
- Collected and reviewed weekly and monthly reports, such as commercial reports, forecasts and executive summaries for headquarters in Palma de Mallorca, Spain and Miami, USA.
- In charge of VIP’s personalized logistics in close liaison with Front Desks, Quality, Food and Beverage, Housekeeping, Sales, Marketing, MICE and Guest Experience areas.
Operations Manager Assistant
The Royal Resorts
Playa del Carmen
03.2011 - 11.2013
- Applied performance data to evaluate and improve operations, satisfaction rate reports and forecast needs. Generated operational reports for management on monthly and annual schedule. In charge of landscaping area annual budget to apply effective controls and support sustainability objectives.
Personal Concierge
The Royal Resorts
Cancún
07.2006 - 03.2011
- Provided concierge services for Royal Resorts membership owners and non-owners as part of in-house marketing department to attend sales presentations. Achieved annual average of $800,000 USD in membership sales and $1.8 million USD in full and fractional ownership for Grand Residences.
Assistant Director
Dolphin Discovery
Cancun
01.2005 - 06.2006
- Responsible of daily agenda for Director, created and updated physical records and digital files of travelling arrangements for employees to more than 10 dolphinariums located in Mexico and offshore.
Assistant Store Manager
Grupo UltraFemme
Cancun
06.2003 - 12.2004
- Coached 12 sales associates in high end product specifications, sales incentives and selling techniques, significantly increasing sales in three branches.
- Managed opening and closing procedures, recommended changes to enhance efficiency of daily activities.
Offshore Administrative Coordinator
The Royal Resorts Caribbean Division
09.1999 - 05.2003
- British West Indies, Cayman Islands: Supervised two administrative teams located in Royal Reef and Grand Caymanian resorts providing efficiency in contract process for timeshare sales, inventory control, contracts, sales commissions, teams schedules and members events.
- Dutch West Indies, St. Maarten and Curaçao: Established network between Cancun, Ft. Lauderdale offices to improved daily productivity, implemented standards and procedures for Pelican Resort Club located in Philisburg and Royal Sea Aquarium Resort in Willemstad.
Administrative Assistant
The Royal Resorts
Cancún
01.1998 - 08.1999
- Processing of ownership sales, developed and updated databases to track, analyze and report on weekly performance, sales data, commissions and office inventory.
Education
Degree - Media And Communications
Universidad Nuevo Mundo, A.C.
México City 07.1992 - 07.1996
Degree - English-as-a-Second-Language Education
Metro Toronto Language School
Toronto, Canada 06.1991 - 11.1991
Skills
Relationship Development
Certification
Yoga Alliance: Registered Yoga Teacher RYT 500 Registry ID: 276531
Accomplishments
Recognition from Xcaret and INAH for completed the Mayan Sacred Crossing from 2013 to 2018.
Software
OTA's Extranets
SAP SucessFactors
Opera
Timeline
Operations Manager
Selina
06.2022 - Current
Assistant to Corporate Director of Human Resources
RCD Hotels
01.2021 - 03.2022
Operations Manager
Club Meliá by Melia Hotels International
05.2019 - 10.2020
Assistant to Managing Director
Paradisus Cancún Resort by Meliá
12.2013 - 05.2019
Operations Manager Assistant
The Royal Resorts
03.2011 - 11.2013
Personal Concierge
The Royal Resorts
07.2006 - 03.2011
Assistant Director
Dolphin Discovery
01.2005 - 06.2006
Assistant Store Manager
Grupo UltraFemme
06.2003 - 12.2004
Offshore Administrative Coordinator
The Royal Resorts Caribbean Division
09.1999 - 05.2003
Administrative Assistant
The Royal Resorts
01.1998 - 08.1999
Degree - Media And Communications
Universidad Nuevo Mundo, A.C.
07.1992 - 07.1996
Degree - English-as-a-Second-Language Education
Metro Toronto Language School
06.1991 - 11.1991
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