Luz Gabriela Ruiz Acosta
San Luis Potosi
Summary
Strengthen my knowledge and develop skills as a result of the challenges and opportunities that the institution offers me, thus contributing to the development of the company, consolidating its structure through my professional performance.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Support Specialist
Welldex Distribution - Motion Account Attention | ABB
06.2022 - Current
- Manual order entry in AMSAP.
- Review the backlog with customers, to keep track of orders with updated dates according to production.
- Monitoring the status of orders.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Following to critical parts numbers and deliveries.
- Monitor the supply program to customers, managing alerts and monitoring the transportation and supply of the finished product.
- Delivery of shipping documents to customers, ASN, invoices, guide.
Intern in Human Resources Department
Robert Bosch Sistema's Automatics, S.A. De C.V.
05.2021 - 05.2022
- Ensure compliance with internal work regulations.
- Management of payment of bonuses of work schemes of 12 hours and performance.
- Status tracking of settlement checks.
- Attention to unionized and non-unionized personnel.
- Design and execution of strategies to reduce turnover and absenteeism.
- Direct contact with the Trade Union Committee.
- Administration of personnel categories.
- Analysis and preparation of exit interviews for voluntary withdrawals.
- Application of cancellations (termination of contract, terms of contract).
Education
Bachelor of Business Administration
Universidad Autónoma De San Luis Potosi
San Luis Potosi, Mexico.08.2023
Skills
- Communication
- Interpersonal skills
- Networking
- Relationship skills
- Teamwork
- Stress management
- Work ethic
Certification
Diploma in Human Resources
Timeline
Customer Support Specialist
Welldex Distribution - Motion Account Attention | ABB
06.2022 - Current
Intern in Human Resources Department
Robert Bosch Sistema's Automatics, S.A. De C.V.
05.2021 - 05.2022
Bachelor of Business Administration
Universidad Autónoma De San Luis Potosi
Similar Profiles
Lance WinterLance Winter
Travelling SEA at -Travelling SEA at -
Paula Andra MateiPaula Andra Matei
Maternity leave at -Maternity leave at -
Collin GravesCollin Graves
CEO/Owner Construction Business at -CEO/Owner Construction Business at -