Álvaro Ramos
Escobedo, Nuevo León
Summary
Detail-oriented, organized and meticulous. Experience in selecting and setting up diverse technical equipment. Strong written and oral communication skills resulting in knowledgeable, satisfied customers. Excellent instructional and problem-solving skills. Fast learner and eager to apply knowledge into practical use. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
IT Support Specialist
Texas Media Link
11.2021 - Current
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Researched product and issue resolution tactics to address customer concerns.
- Configured hardware and granted system permissions to new employees.
- Created and managed content from multiple websites using diverse developing tools and frameworks.
- Managed SQL databases for cross referencing information from multiple sources to show valuable data on a single source.
- Managed client accounts on CRMs, as well as phone numbers and SMS apps for marketing and automated response purposes.
Developer Analyst
DOTECH
03.2021 - 08.2021
- Designed customized solutions for proposals to potential customers.
- Met with customers to gather, analyze and prioritize requirements.
- Planned website development, converting mockups into usable web presence with HTML, JavaScript, AJAX, and JSON coding, as well as AngularJS.
- Collaborated with in-house web designers to create sleek and innovative UI design.
- Provided front-end website development using WordPress, Hubspot, and other editing software.
Software Support Specialist
Mejoramiento De La Familia En La Comunidad A.C
06.2016 - 08.2020
- Developed multiple websites and web applications for diverse purposes using Web Content Managers and HTML editing tools.
- Assisted in Technical Support for Organization Members and end users.
- Administered SQL Databases for Sales and Transportation Logistic purposes
Education
Multimedia And Digital Animation - Computer And Information Sciences
Universidad Autónoma De Nuevo León
San Nicolás De Los Garza, Nuevo León, Mexico08.2017
Skills
- Complaint resolution
- System Maintenance
- Online Chat Support
- Analytical and Methodical
- Comfortable with long-term projects
- Workforce Planning
- General Computer Hardware Knowledge
- Languages: Javascript, C, SQL, HTML, PHP
Languages
English
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)
Timeline
IT Support Specialist
Texas Media Link
11.2021 - Current
Developer Analyst
DOTECH
03.2021 - 08.2021
Software Support Specialist
Mejoramiento De La Familia En La Comunidad A.C
06.2016 - 08.2020
Multimedia And Digital Animation - Computer And Information Sciences
Universidad Autónoma De Nuevo León
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