ÁLVARO ABATH GARCÍA QUINTERO
Ixtapa, Jalisco
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
14
14
years of professional experience
Work History
International Sales at Villa Del Palmar Resort, Pu
Time Share
01.2022 - 08.2023
- Developed relationships with clients and potential clients to improve business growth.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Generated and reported performance metrics to management to inform decision-making.
- Informed clients of essential travel information, such as travel times, transportation connections, medical, and visa requirements to facilitate quality service.
International Reservations at 5 Diamond Grand Luxx
International Reservations
12.2018 - 12.2021
- Maintained accurate records of bookings on hotel reservation system and forecasted probable revenue streams.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Consulted with central reservations to discuss new rate plans and promotions.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
- Adjusted sales strategies to changing conditions, such as increased local competition and decreased industry rates.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Provided customers with information about availability and pricing.
- Handled billing information over phone.
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
Tourist Guide at Outdoor Adventure, Vallarta Adven
Tourist Guide
09.2016 - 11.2018
- Built personal relationships with guests to promote positive experiences.
- Researched information on Vallarta Adventures to provide accurate, detailed tours.
- Continued learning and updating knowledge about tour areas, culture and history to provide accurate, timely and exciting information to tour groups.
- Answered questions, pointed out important features and offered further details about special exhibits to educate visitors.
- Provided suggestions and recommendations for activities, restaurants and accommodations to keep customers entertained after tour hours.
Private Yacht Sailor
Sailor
06.2014 - 09.2016
- Interacted with team members, encouraging each to be outgoing and offer excellent service to customers.
- Navigated vessel routes and used navigation equipment to verify accuracy of calculations.
- Took responsibility for ship operations in cases of injury or illness.
Private Yacht Sailor
Sailor
02.2010 - 12.2013
- Kept watch aboard vessels to identify changing conditions or potential issues and implement corrective actions.
- Met with event director to discuss event details, timelines and specific equipment that would be required.
- Interacted with team members, encouraging each to be outgoing and offer excellent service to customers.
Education
Bachelor of Accountancy -
Centro Universitario De La Costa
Puerto Vallarta08.2024
Skills
- Team Training
- Guest Satisfaction
- Performance Improvement
- Customer service
- Sales Loft
- Lead Generation
- Customer Engagement
Timeline
International Sales at Villa Del Palmar Resort, Pu
Time Share
01.2022 - 08.2023
International Reservations at 5 Diamond Grand Luxx
International Reservations
12.2018 - 12.2021
Tourist Guide at Outdoor Adventure, Vallarta Adven
Tourist Guide
09.2016 - 11.2018
Private Yacht Sailor
Sailor
06.2014 - 09.2016
Private Yacht Sailor
Sailor
02.2010 - 12.2013
Bachelor of Accountancy -
Centro Universitario De La Costa
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