Summary
Overview
Work History
Education
Skills
Timeline
References
My hobbies
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Lynda Orozco

Lynda Orozco

Managua, Departamento De Managua

Summary

Diligent Virtual Assitant with robust background in administrative support. Successfully managed wide range of tasks including scheduling, email management, recruitment processes, and client communication. Demonstrated proficiency in multitasking and maintaining high levels of organization.

Overview

5
5
years of professional experience

Work History

Virtual Assistant (Compliance Auditor)

Jackson Staffing for Summit Law Partners (Consumer Law Firm)/ USA, California
07.2024 - 07.2025



  • Maintained a well-organized database system for improved information accessibility in daily operations.
  • Facilitated smooth operations with proficient data entry and document management for various projects.
  • Managed CRM input, exports and clean up.
  • Upheld the highest standard of confidentiality when handling sensitive information related to clients'' personal or business affairs.
  • Managed electronic and paper filing systems by updating paperwork, maintaining documents, and accurately recording information.
  • Assisted in the recruitment process through candidate screening, interview scheduling, and onboarding support.
  • Enhanced team productivity with introduction of collaborative project management tool, facilitating smoother task allocation and follow-ups.
  • Managed filing system, entered data and completed other clerical tasks.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Collaborated with cross-functional teams to ensure timely implementation of corrective actions, mitigating potential compliance issues.
  • Analyzed all audit results and resolved all compliance issues.

General Virtual Assistant

Superb Maids / USA, Las Vegas
04.2022 - 06.2023
  • Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
  • Worked closely with management to provide effective assistance for specific aspects of business operations.
  • Strengthened client relationships through consistent follow-up communication and efficient problem resolution.
  • Boosted customer satisfaction by promptly addressing inquiries and resolving issues professionally.
  • Assisted managers in decision-making processes based on thorough research and analysis of available data.
  • Demonstrated adaptability by quickly mastering new software applications for various tasks.
  • Ensured smooth day-to-day operations by managing email correspondence and promptly addressing inquiries.
  • Conducted regular follow-ups with new hires to assess satisfaction levels and identify any potential issues or concerns during onboarding phases.
  • Supported hiring managers in identifying top talent through thorough resume screening and insightful candidate assessments.
  • Enhanced candidate experience by streamlining the recruitment process and effectively communicating with all parties involved.
  • Conducted in-depth candidate interviews to gather vital information for hiring managers, supporting informed decision-making during the selection process.
  • Provided candidates with information about pay rates, dates and training processes.

Customer Service

REMITLY
07.2020 - 12.2020
  • Back-office compliance: checking official banking documents that comply with local banking regulations, not just in the USA but in many countries around the world; Bank statements, Pay Stubs, savings, and checking accounts.
  • Checking KYC’s documents: IDs, Passports, Residence ID, and other official documents to prove name, address, and date of birth.
  • Communicate via email with different banks associated with checking the customer’s transaction delays.
  • Handling customer inquiries via chat and calls: cancelling transactions, refunds, resubmitting, and amending transactions from cash to pick-up or bank transfer. Helping customers to fill out banking forms.
  • Investigating customers’ accounts to detect fraud patterns.

Customer Service (chat and email advisor in Lyft campaign)

IBEX
06.2019 - 12.2019
  • Back-office compliance: checking official documents that comply with the driver’s regulations under USA law. Driver licenses, passports, work permissions, car insurance, and background checks.
  • Handling the driver’s complaint related to their payments.
  • Troubleshooting technical issues with the Driver Lyft App.

Customer Service as a tech support (email and phone calls)

CONCENTRIX
09.2017 - 02.2019
  • Handle 50+ customer interactions per day via phone calls and chat, giving detailed, personalized, friendly & polite service to ensure customer retention.
  • Support customers in downloading, installing, and activating their Office packages.
  • Troubleshoot applications as per Microsoft Word, Outlook, and Excel for Windows and Mac OS.
  • Receiving source data such as customer names, addresses, phone numbers, and credit card information.

Academic Research Assistant

Ex Director Regional de la UNESCO para América Latina y El Caribe
01.2015 - 06.2017
  • Listening to recordings and transcribing them into text files related to education, culture, and democracy.
  • Completed transcriptions on time, reviewing grammar, punctuation, and spelling before submission.
  • Researching topics related to the book’s subject matter and writing an outline for the book based on this research.
  • Offering suggestions for improving the structure of the book, including chapter titles and subheadings.
  • Schedule and coordinate personal meetings and appointments.
  • Created a database of bibliography to facilitate and support the writing.
  • Collaborating with the author to develop an outline for the book based on the topic and intended audience.
  • Remote work

Academic Research Assistant

Independent consultant Roberto Cajina
02.2014 - 07.2016
  • Responsible for checking literature reviews to support social writing projects and proposals.
  • Assisted the consultant in the collection, analysis, and review of research, operational, and evaluation data.
  • Developed spreadsheets and databases to support writing project activities.
  • Analyzed quantitative and qualitative research data and contributed to the reporting and interpretation of findings.
  • Responsible for conducting structured interviews, observations, and focus groups.
  • Remote work

Education

Professional Scrum Course - undefined

Platzi
01.2025

Foundations of Digital Marketing and E-commerce - undefined

Google-Coursera
01.2023

Certified Intermediate Python - Data Analysis

Datacamp
01.2022

Licenciatura - Diplomacia y Relaciones Internacionales

Universidad Americana
01.2013

Skills

  • Typing speed of 50 WPM
  • Familiarity with productivity tools
  • Expertise in advanced Excel functions
  • Experience with CRM platforms
  • Microsoft Office & G-Suit
  • English C1
  • Onboarding processes
  • Resume screening
  • Background checks
  • Applicant tracking systems
  • Interviewing techniques
  • Document preparation
  • Spreadsheet creation
  • Email management
  • Customer service

Timeline

Virtual Assistant (Compliance Auditor)

Jackson Staffing for Summit Law Partners (Consumer Law Firm)/ USA, California
07.2024 - 07.2025

General Virtual Assistant

Superb Maids / USA, Las Vegas
04.2022 - 06.2023

Customer Service

REMITLY
07.2020 - 12.2020

Customer Service (chat and email advisor in Lyft campaign)

IBEX
06.2019 - 12.2019

Customer Service as a tech support (email and phone calls)

CONCENTRIX
09.2017 - 02.2019

Academic Research Assistant

Ex Director Regional de la UNESCO para América Latina y El Caribe
01.2015 - 06.2017

Academic Research Assistant

Independent consultant Roberto Cajina
02.2014 - 07.2016

Professional Scrum Course - undefined

Platzi

Foundations of Digital Marketing and E-commerce - undefined

Google-Coursera

Certified Intermediate Python - Data Analysis

Datacamp

Licenciatura - Diplomacia y Relaciones Internacionales

Universidad Americana

References

Christian Ramirez, Human Resources Director Summit Law Partner, +505 8467 3848

Ivan Rodriguez, Human Resource Assistant Superb Maids, hr@forgecodeai.com, +52 55 2315 9524

Linda Arriaga, Human Resources Specialist, Concentrix Nicaragua, +505 2225 3419

My hobbies

I love staying active with daily walks with my dog and regular gym sessions—it really helps me think clearly and stay energized. I'm also passionate about cooking and trying new recipes, which is both relaxing and creative for me. To keep growing professionally, I enjoy reading industry articles online, and when I want to unwind, I love getting lost in a good TV series or taking walks in nature.

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Lynda Orozco