Lynette Campos
Zacatecas
Summary
Bilingual Business Administrator with 5+ years of experience in operations, sales strategies, and process optimization. Proven ability to drive efficiency, enhance customer satisfaction, and lead high-performing teams in international environments. Adaptable to multicultural business settings, leveraging expertise in optimizing workflows, managing quality standards, and implementing revenue growth strategies. Offers analytical skills and leadership to a dynamic company. Open to national and international relocation for the right opportunity. Also available for remote or hybrid work arrangements.
Overview
8
8
years of professional experience
Work History
Operations Manager
Panificadora Las Maravillas
01.2017 - Current
- Restructured employee training programs, reducing integration time by 30%.
- Designed and implemented sales strategies using CRM tools, increasing customer acquisition by 45%.
- Developed and led seasonal product marketing campaigns, strengthening brand positioning.
- Redesigned three key products, turning them into the company’s best-sellers.
- Supervised quality standards and optimized production processes, improving operational efficiency.
Customer Service and Operations Analyst
Cielito Lindo Restaurant
03.2024 - 09.2024
- Standardized service protocols to enhance the customer experience.
- Coordinated task distribution within the team, improving operational efficiency.
- Implemented workflow adjustments that reduced wait times by 20%.
- Delivered high-quality customer service, ensuring a seamless dining experience.
Education
Diploma - International Business Management
CICCC
Vancouver, B.C.01.2024
BBA - Business Administration
UNIVERSIDAD DE LA VERA-CRUZ
Zacatecas, ZAC.09-2022
High School Diploma -
EL CAMINO HIGH SCHOOL
Oceanside, CA.06-2019
Skills
- Problem-solving
- Team leadership
- Customer service
- Process Automation & Data Analysis
- Strategic Planning & Problem Solving
- Cross-Cultural Communication & Leadership
- Sales & Marketing Strategies
- Customer Relationship Management
Languages
Spanish
Bilingual or Proficient (C2)
English
Advanced (C1)
Timeline
Customer Service and Operations Analyst
Cielito Lindo Restaurant
03.2024 - 09.2024
Operations Manager
Panificadora Las Maravillas
01.2017 - Current
Diploma - International Business Management
CICCC
BBA - Business Administration
UNIVERSIDAD DE LA VERA-CRUZ
High School Diploma -
EL CAMINO HIGH SCHOOL
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