Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Maria Fernanda Garcia

Laredo, TX

Summary

Highly-motivated individual with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively and quickly mastering new skills for a personal and professional development. Efficient listener and team-work enthusiast individual who effectively delivers and completes work to contribute to the company success and growth.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Traffic Clerk/Customer Service Representative

A&N Forwarding, Inc.
Laredo
07.2023 - Current
  • Created and maintained detailed records of shipments.
  • Verified accuracy of shipping documents and invoices.
  • Scheduled pick-ups, drop-offs, and transfers of cargo from one location to another.
  • Communicated shipment information to carriers, brokers, customers, and other related parties.
  • Maintained relationships with clients through regular communication.
  • Directed compliance with import, export and domestic laws and regulations, expertly executed traffic documentation and served as corporate logistics resource.
  • Prepared documents for customs clearance, including invoices, packing lists, certificates of origin and other related documents.
  • Communicated effectively with freight forwarders, carriers, brokers, customers and government agencies as required.
  • Monitored shipments and obtained clearance from customs and other agencies.
  • Cleared goods through customs and verified delivery to client destinations.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Answered inbound calls, chats and emails to facilitate customer service.

Customs Entry Writer

Lopezadri Forwarding
07.2022 - 12.2022
  • Write, process, and document accurate Customs entries on time
  • Evaluate all documentation and ensured compliance with U.S customs regulations
  • Handle and resolve all customer-specific billing issues and customs rejects, in a timely manner
  • Ability to prepare and submit all customs entries, correctly and in a timely manner
  • Adhered to standard operating procedures for every customer's account and data to maintain consistent service levels.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Leverage ACE portal skills to input and compile data gathered from various sources.

Logistics Customer Service Representative

Amaya Group
04.2021 - 02.2022
  • Operate and coordinate transportation pickup for refrigerated products, hazardous material, and general products within the usa
  • Keep customer informed and updated with load status
  • Keep track of pickup location, date, transit times and estimated arrival date
  • Create reference number for each load and generate invoices
  • Worked with important customers such as Coca Cola Company Mx and Becton Dickinson.
  • Coordinated timely deliveries of Coca Cola Mx products to serve customers' needs and maintain company loyalty.
  • Worked with freight carriers to resolve shipping problems locally and nationally.
  • Updated databases with new and modified customer data.

Customer Representative

Carmi Logistics
07.2020 - 02.2021
  • Generate loading orders based on client’s instructions and specific destination
  • Print out labels, important documentation, and create specific folders
  • Create weekly and monthly invoices report based on delivered invoices
  • Organize receiving documentation when receiving client’s material to warehouse.
  • Consulted with customers regarding needs and addressed concerns.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Mentored new employees on procedures and policies to maximize team performance.

Education

Associate of Arts - Psychology

Laredo College
12.2021

Skills

  • Computer program knowledge such as Microsoft Word, Power Point, ACE portal, etc
  • Basic Data Entry Knowledge
  • Fluent in Spanish
  • Cosmetology License
  • 35 wpm Typing Speed

Certification

  • Licensed Cosmetologist by the Texas Department of Licensing and Regulation- Expires 2024

Languages

  • Bilingual in English and Spanish

    • Timeline

    Traffic Clerk/Customer Service Representative

    A&N Forwarding, Inc.
    07.2023 - Current

    Customs Entry Writer

    Lopezadri Forwarding
    07.2022 - 12.2022

    Logistics Customer Service Representative

    Amaya Group
    04.2021 - 02.2022

    Customer Representative

    Carmi Logistics
    07.2020 - 02.2021

    Associate of Arts - Psychology

    Laredo College

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