Ma. Angela ojeda gongora
Administration Specialist
Monterrey
Summary
Qualified Recruitment and Administrative Coordinator with comprehensive background in recruitment coordination. Successfully streamlined hiring processes and facilitated seamless communication between hiring managers and candidates. Demonstrated expertise in candidate sourcing and interview scheduling.
Overview
14
14
years of professional experience
Work History
Recruitment Administration Coordinator
Alexander Mann Solutions
07.2021 - Current
- Managed onboarding background check and hiring processes, ensuring new employees had a seamless transition into their roles.
- Enhanced candidate experience by streamlining the recruitment process and improving communication channels.
- Confirmed appointments and interviews with job candidates.
- Reduced time-to-fill rates by implementing efficient sourcing strategies and prioritizing urgent hiring needs.
- Maintained open lines of communication throughout the entire recruitment process, fostering positive relationships with both candidates and clients.
- Maintained candidate records using client specific software and updated information accordingly.
- Developed strong relationships with hiring managers, understanding their requirements and providing tailored talent pipelines.
- Provided ongoing support to internal stakeholders regarding recruitment best practices and legal compliance matters.
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
- Completed human resource operational requirements by scheduling and assigning employees.
Spanish Medical Phone Interpreter
Language Services Associates
11.2020 - 07.2021
- Enhanced customer satisfaction by efficiently interpreting phone calls between clients and service providers.
- Demonstrated exceptional attention to detail when interpreting technical terminology for specialized industries such as healthcare or finance.
- Assisted individuals from diverse backgrounds by providing culturally sensitive interpretations during phone calls.
- Provided efficient language assistance in emergency situations, contributing to the well-being of affected individuals via timely communication support.
- Facilitated smooth business transactions by accurately interpreting negotiations conducted over the phone.
- Managed high call volumes effectively, maintaining consistent performance levels even during peak times.
- Improved call resolution rates with effective problem-solving and listening skills during interpreted phone conversations.
- Maintained a high degree of professionalism when navigating difficult conversations, upholding the company''s reputation for exceptional language services.
- Ensured adherence to confidentiality standards when handling sensitive information during call interpretations, safeguarding client privacy at all times.
- Handled complex situations with professionalism, remaining calm under pressure while interpreting difficult conversations.
Spanish Generic and Medical Phone Interpreter
Language Line Solutions
11.2016 - 08.2019
- Contributed to company growth by consistently meeting performance targets for call completion rates and customer satisfaction scores.
- Maintained high levels of accuracy in interpretation, resulting in positive feedback from both clients and supervisors.
- Demonstrated exceptional attention to detail when interpreting technical terminology for specialized industries such as healthcare or finance.
- Managed high call volumes effectively, maintaining consistent performance levels even during peak times.
- Ensured adherence to confidentiality standards when handling sensitive information during call interpretations, safeguarding client privacy at all times.
- Facilitated smooth business transactions by accurately interpreting negotiations conducted over the phone.
- Supported customer service representatives through real-time interpretation, ensuring clear communication between parties.
- Handled complex situations with professionalism, remaining calm under pressure while interpreting difficult conversations.
- Maintained a high degree of professionalism when navigating difficult conversations, upholding the company''s reputation for exceptional language services.
- Provided efficient language assistance in emergency situations, contributing to the well-being of affected individuals via timely communication support.
- Improved call resolution rates with effective problem-solving and listening skills during interpreted phone conversations.
- Utilized active listening skills and cultural sensitivity to convey accurate interpretations.
- Provided cultural input to speakers to help parties who did not speak similar languages communicate with and understand one another.
- Maintained message content, tone, and emotion as closely as possible.
- Collaborated with other interpreters to cross-check accuracy of interpretations.
- Used knowledge of accepted ethical guidelines to interpret confidential and sensitive information.
- Facilitated communication between law enforcement personnel and individuals involved in crimes such as witnesses, persons of interest, and suspects.
- Prepared for interpreting tasks by researching and gathering information about tasks beforehand.
- Interpreted conversations simultaneously to help both parties conduct business, handle medical needs or manage personal concerns.
Elementary English Coordination Assistant
Colegio Cultural Terranova
08.2015 - 07.2016
- Facilitated effective communication among team members by managing email correspondence and distributing relevant information promptly.
- Maintained a well-organized filing system for easy access to important documents, enhancing overall efficiency.
- Created comprehensive reports on project progress, offering valuable insights for strategic decisionmaking.
- Managed schedules and deadlines for multiple projects, ensuring timely completion and client satisfaction.
- Served as a liaison between different departments within the organization, helping streamline processes for better collaboration across teams.
- Maintained accurate records of meeting minutes and action items, supporting follow-up efforts after each session effectively concluded.
- Handled incoming calls professionally while directing inquiries to appropriate departments or personnel as necessary.
- Organized travel logistics for staff and team members, promoting seamless business operations.
- Prepared materials for meetings and presentations, assisting in the professional delivery of information to parents and colleagues.
Payroll and Benefits Subject Matter Expert and Service Center Liaison
ACS a Xerox Company
06.2011 - 06.2013
- Enhanced team performance by providing expert guidance on critical projects and strategic initiatives.
- Developed effective training materials for diverse audiences, resulting in improved skillsets and increased job satisfaction.
- Streamlined processes to increase efficiency, enabling teams to complete tasks ahead of schedule.
- Managed complex projects from inception through completion, delivering high-quality results within tight deadlines.
- Optimized subject matter content by conducting extensive research and incorporating industry trends.
- Served as a liaison between HR experts and business stakeholders to ensure alignment on project objectives and deliverables.
- Streamlined communication between departments, ensuring that project specifications were clearly understood and met.
- Facilitated workshops to disseminate best practices across organization, leading to improved efficiency.
- Achieved high levels of client satisfaction by providing expert consultations and personalized solutions.
- Enhanced client relationships by delivering tailored advice and demonstrating in-depth product knowledge.
- Served as go-to expert for resolving technical challenges, enabling smoother project progression.
Education
Bachelor of Arts - Graphic Design
UNIVERSIDAD METROPOLITANA DE MONTERREY
Monterrey, Mexico 05.2001 -
Skills
Written and verbal communication
Timeline
Recruitment Administration Coordinator
Alexander Mann Solutions
07.2021 - Current
Spanish Medical Phone Interpreter
Language Services Associates
11.2020 - 07.2021
Spanish Generic and Medical Phone Interpreter
Language Line Solutions
11.2016 - 08.2019
Elementary English Coordination Assistant
Colegio Cultural Terranova
08.2015 - 07.2016
Payroll and Benefits Subject Matter Expert and Service Center Liaison
ACS a Xerox Company
06.2011 - 06.2013
Bachelor of Arts - Graphic Design
UNIVERSIDAD METROPOLITANA DE MONTERREY
05.2001 -
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