Ma del Rosario Esquivel Luna
Síntesis profesional
Proactive, responsible, and personable professional with strong interpersonal and communication skills, a positive attitude, and a commitment to delivering high-quality work. Adaptable and eager to take on new challenges, expand professional knowledge, and develop new skills. Seeking a challenging position that offers opportunities for continuous learning, professional growth, and meaningful contributions to organizational success.
Información general
2
2
Languages
2
2
years of professional experience
Experiencia laboral
Bilingual agent
TELAT
Juárez
2025.06 - 2026.08
- Provided comprehensive customer support by identifying, troubleshooting, and resolving a wide range of customer inquiries and concerns, including technical difficulties, deposit discrepancies, and account verification issues. Guided customers through established procedures, communicated solutions clearly, and ensured that their concerns were addressed efficiently and professionally. Demonstrated strong problem-solving, communication, and active listening skills while maintaining empathy and understanding toward customers with diverse needs and levels of technical knowledge. Managed multiple cases in a fast-paced environment, consistently balancing time-sensitive requests with service quality and customer satisfaction. Adapted to changing priorities, maintained composure under pressure, and followed established protocols to ensure accurate information, appropriate issue resolution, and a positive customer experience.
Translation
Ford
Abilene, Tx
2024.11 - 2025.03
- Responsible for translating and facilitating communication between Ford and third-party companies, ensuring the accurate interpretation of contractual documents, agreements, and related communications. Maintained clarity, consistency, and professionalism throughout the translation process to support effective collaboration and ensure that all parties had a clear understanding of contractual terms and requirements.
Bookkeeper
Tax Wiz
Abilene, TEXAS
2024.09 - 2025.02
- Managed financial data and expense-related documentation using AppLog and Expensify software to support expense reconciliation and bank statement verification.
- Collected, organized, and consolidated expense information from international employees to ensure accurate tracking of business-related expenditures, including operational expenses and travel costs.
- Reconciled employee expense reports with company budgets and bank statements, identifying discrepancies and ensuring consistency across financial records.
- Monitored expense allocations to verify compliance with company budgets and internal financial procedures.
- Coordinated the collection and validation of financial information across international teams, maintaining accurate records and supporting efficient expense management and reporting processes.
Estudios
Bachillerato -
COBACH 11
2013-01
Competencias
- Working under pressure
- Planning
- Organization
- Responsibility
- Integrity
- Communication Skills
- Creativity
- Customer Service
- Translation
- Teamwork
- Ability to solve problems efficiently
- Appllos 50%
- Expensify 75%
- Bilingual agent
- Flexibility in task handling
- Intercultural competence
- Adaptability in communications
- Empathy and patience
- Interpersonal aptitude
Languages
Spanish native language
Experto
English 85%
Avanzado
Interest
Reading, Writing, Dancing, Language Proficiency, Outdoor Activities
CUST
Word office 50%
Cronología
Bilingual agent
TELAT
2025.06 - 2026.08
Translation
Ford
2024.11 - 2025.03
Bookkeeper
Tax Wiz
2024.09 - 2025.02
Bachillerato -
COBACH 11