MAGDIEL MERLIN VIEYRA
Graduated In Chemistry
Porto Alegre, Iztapalapa
Summary
Experienced Customer Service Representative with 2 years of experience working in busy, fast-paced call center. Committed to providing prompt, quick and accurate service to large volume of incoming calls.
Overview
5
5
years of professional experience
1
1
Language
Work History
Customer Service
First Source Solutions
9 2023 - Current
- Mortgages support as collections, escrow accounts, homeowner insurance policies, loss mitigation assistance, web support.
- I support customers clarifying their questions and doubts, explaining escrow accounts, tax exemptions, and insurance issues as the processes to switch from one insurance to other, I was able to smile as many times I use funny phrases at the conversation path
- Developed a deep understanding of customer service principles and customer service best practices.
- Provided exceptional customer service through timely deliveries and professional communication.
- Provided comprehensive customer service to drive client satisfaction.
Customer Service
Concentrix
11.2022 - 09.2023
- Support to food drivers such as order picked up from other drivers, restaurant was closed, restaurant can't fulfill the orders and so more showing high empathy standards and excellence quality
- I was able to work with metrics as CSAT and excellent qualities results
- I was able to explain the reason why sometimes they couldn’t get refunds and I explain in friendly, clear and easy-going manner so that most of the customer accept.
Physics English teacher
UVM high school
01.2019 - 01.2022
- I taught Physics in English to teams of 40 students or more, I developed project-based learnings and exams, I did create digital activities as Khan Academy
- Prepared and implemented lesson plans covering required course topics.
- Developed innovative lesson plans to engage students in English language learning.
- Designed and facilitated group projects to foster teamwork and problem-solving skills.
- Collaborated with colleagues to develop interdisciplinary curriculum, resulting in enriched learning experiences for students.
Education
Bachelor of Science - Chemistry
UNAM-Distrito Federal, México
Mexico City, Mexico 05.2001 -
Skills
Office and Microsoft 365
advance english
Teaching abilities
teams management
Digital platforms: Teams, khan academy
Handling difficult clients
Additional Information
Person with a high sense of responsibility, commitment, desire for self-improvement, a taste for working under pressure and demonstrating results in a short time.
Curp
MEVM861031HVZRYG09
Rfc
MEMV861031AC6
Timeline
Customer Service
Concentrix
11.2022 - 09.2023
Physics English teacher
UVM high school
01.2019 - 01.2022
Bachelor of Science - Chemistry
UNAM-Distrito Federal, México
05.2001 -
Customer Service
First Source Solutions
9 2023 - Current
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