Summary
Overview
Work History
Education
Skills
Interests
Timeline
SoftwareEngineer
Mahesh Kumar Parakkat

Mahesh Kumar Parakkat

Customer Service
Morelia

Summary

Dynamic and results-driven professional with a proven track record at TTEC and expertise in sportsmanship and fraud analysis. Excelled in high-pressure environments, achieving significant contributions to team performance and fraud prevention strategies. Demonstrates a strong work ethic and goal-oriented focus, with a knack for fostering strong client relationships and enhancing customer satisfaction.

Overview

25
25
years of professional experience
3
3
years of post-secondary education
1
1
Language

Work History

Player Advocate

TTEC
10.2022 - Current
  • Provided valuable input during player evaluations, contributing to roster decisions based on performance metrics and potential growth opportunities.
  • Achieved lifelong aspiration through proven work ethic, dedication, and visualization.
  • Managed full-time sports career while simultaneously finishing undergraduate studies.
  • Enhanced team performance by implementing effective training and coaching strategies.

Call Center Representative

GGA Solutions
12.2021 - 08.2022
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.

AML & Fraud Analyst Compliance Transfast

Transfast
05.2019 - 06.2021
  • Evaluated customer data to identify and prevent fraudulent activities.
  • Tracked fraud cases and monitored trends to develop strategies for prevention.
  • Analyzed large amounts of data to find patterns of fraud and anomalies.
  • Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.

Senior Visual Merchandiser

Gulf Marketing Group
03.2006 - 12.2017
  • Managed aesthetically pleasing displays to showcase company products and increase sales.
  • Promoted seasonal products and trends to move stock and prepare for incoming inventory.
  • Monitored and replenished display inventory and restructured according to available stock.
  • Developed merchandising strategy to efficiently move overstock.

Sales Executive

Har Mobiles
02.2000 - 01.2002
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
  • Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.
  • Demonstrated expert product knowledge during client interactions, addressing questions/concerns confidently and offering solutions tailored specifically for them.

Education

Bachelor of Arts - Commerce

Rajas Up School
Kerala Kannur
05.1996 - 05.1999

Skills

Sportsmanship

Interests

Football

Gym

Timeline

Player Advocate

TTEC
10.2022 - Current

Call Center Representative

GGA Solutions
12.2021 - 08.2022

AML & Fraud Analyst Compliance Transfast

Transfast
05.2019 - 06.2021

Senior Visual Merchandiser

Gulf Marketing Group
03.2006 - 12.2017

Sales Executive

Har Mobiles
02.2000 - 01.2002

Bachelor of Arts - Commerce

Rajas Up School
05.1996 - 05.1999

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