Football
Mahesh Kumar Parakkat
Customer Service
Morelia
Summary
Dynamic and results-driven professional with a proven track record at TTEC and expertise in sportsmanship and fraud analysis. Excelled in high-pressure environments, achieving significant contributions to team performance and fraud prevention strategies. Demonstrates a strong work ethic and goal-oriented focus, with a knack for fostering strong client relationships and enhancing customer satisfaction.
Overview
25
25
years of professional experience
3
3
years of post-secondary education
1
1
Language
Work History
Player Advocate
TTEC
10.2022 - Current
- Provided valuable input during player evaluations, contributing to roster decisions based on performance metrics and potential growth opportunities.
- Achieved lifelong aspiration through proven work ethic, dedication, and visualization.
- Managed full-time sports career while simultaneously finishing undergraduate studies.
- Enhanced team performance by implementing effective training and coaching strategies.
Call Center Representative
GGA Solutions
12.2021 - 08.2022
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
AML & Fraud Analyst Compliance Transfast
Transfast
05.2019 - 06.2021
- Evaluated customer data to identify and prevent fraudulent activities.
- Tracked fraud cases and monitored trends to develop strategies for prevention.
- Analyzed large amounts of data to find patterns of fraud and anomalies.
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
Senior Visual Merchandiser
Gulf Marketing Group
03.2006 - 12.2017
- Managed aesthetically pleasing displays to showcase company products and increase sales.
- Promoted seasonal products and trends to move stock and prepare for incoming inventory.
- Monitored and replenished display inventory and restructured according to available stock.
- Developed merchandising strategy to efficiently move overstock.
Sales Executive
Har Mobiles
02.2000 - 01.2002
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
- Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.
- Demonstrated expert product knowledge during client interactions, addressing questions/concerns confidently and offering solutions tailored specifically for them.
Education
Bachelor of Arts - Commerce
Rajas Up School
Kerala Kannur 05.1996 - 05.1999
Skills
Sportsmanship
Goal-oriented focus
Strong work ethic
Performance under pressure
Interests
Gym
Timeline
Player Advocate
TTEC
10.2022 - Current
Call Center Representative
GGA Solutions
12.2021 - 08.2022
AML & Fraud Analyst Compliance Transfast
Transfast
05.2019 - 06.2021
Senior Visual Merchandiser
Gulf Marketing Group
03.2006 - 12.2017
Sales Executive
Har Mobiles
02.2000 - 01.2002
Bachelor of Arts - Commerce
Rajas Up School
05.1996 - 05.1999