Maria Silvia Armenta Martinez
Nogales
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive. Excellent customer service and conflict management skills.
Overview
7
7
years of professional experience
Work History
Administrative Assistant
Grupo Delicias Suspiros
12.2022 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively.
- Assisted with human resources tasks such as updating employee files and recruitment.
- Supported warehouse staff through inventories.
- Perform accounting and financial tasks.
Sales Advisor
Grupo Delicias Suspiros
11.2019 - 12.2022
- Increased sales by offering advice on purchases and promoting additional products.
- Listened to customer details and offered matching solutions to meet wide range of requirements.
- Collaborated with team members to achieve monthly sales goals and improve overall performance.
Receptionist
Stanhome
09.2017 - 08.2019
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Corresponded with clients through email, telephone, or postal mail.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Education
High School Diploma -
Instituto ISEC
Nogales, Sonora, Mexico 05.2001 -
Skills
Office Administration
Administrative Support
Data Entry
Computer Skills
Customer Service
Customer and client relations
Documentation And Reporting
Mail handling
Timeline
Administrative Assistant
Grupo Delicias Suspiros
12.2022 - Current
Sales Advisor
Grupo Delicias Suspiros
11.2019 - 12.2022
Receptionist
Stanhome
09.2017 - 08.2019
High School Diploma -
Instituto ISEC
05.2001 -
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