Malgorzata Mateja Customer Success / Marketing
Results-driven international business professional with 15+ years in business operations, customer success, marketing, and project coordination. Proven expertise in managing operations, leading multicultural teams, and coordinating logistics across Europe, Asia, North America, and Latin America. Strong communication and problem-solving skills enhance adaptability and relationship-building in dynamic environments. Currently advancing knowledge in AI and digital marketing through the Google Digital Marketing & E-commerce Professional Certificate.
Work History
Pilates Instructor & Client Experience Specialist
● Deliver private and group Pilates sessions focused on client wellbeing and retention.
● Manage scheduling, bookings, and client communication.
● Promote studio services and build long-term client relationships.
Business Operations Coordinator
● Managed day-to-day business operations in a fast-paced entrepreneurial environment.
● Coordinated a team of up to 15 people, ensuring efficient daily workflow.
● Supported monthly sales of approximately $20,000–30,000 through operational planning,
marketing, and promotions.
● Managed scheduling, logistics, inventory, financial administration, and process improvements.
Founder & Freelance Dive Professional
● Founded Explore with Gosia, an independent diving and adventure business for European
travelers visiting Mexico.
● Partnered with Pro Dive Mexico, Tank-Ha Cenote, and other local operators to deliver
personalized diving and travel experiences.
● Managed marketing, sales, reservations, logistics, supplier relationships, and customer
service.
● Organized customized experiences for groups of 8–12 guests, generating repeat business
through referrals and exceptional service.
General Manager, Business Development
● Promoted from Waitress to General Manager based on performance and leadership.
● Managed one of Giraffe's highest-volume restaurants near the London Eye, generating up to
£20,000 in daily revenue.
● Led and developed multicultural teams of 20+ employees.
● Oversaw recruitment, scheduling, budgets, stock control, customer service, and daily
operations.