Bodhi Comparan
Customer Service Representative
Guadalajara
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem- solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer needs and providing customized solutions to build loyalty. 5+ years working in this industry and looking to continue.
Overview
6
6
years of professional experience
1
1
year of post-secondary education
1
1
Certification
Work History
Author Support Officer
Envato
10.2021 - Current
- Tasked with attending to everything author-related: setting up a payout source, uploading items to the website, efficiently navigating the website, understanding policy, etc.
- I was also tasked with special projects, specifically the sunsetting of Twenty20, and helped photographers migrate to Envato Elements.
- Took additional responsibilities when the need aroused.
Sales Agent
Avantive Solutions
3 2021 - 7 2021
- Company that is dedicated in sales
- Tasked with sales responsibilities
- Always on time
- Effective presentation of services.
Customer Service Representative
Teleperformance
08.2018 - 03.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Provided primary customer support to internal and external customers in fast-paced environment
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes
- Responded to customer requests for products, services and company information
- Provided information to customers regarding charge accounts and loyalty program and helped to open and activate new accounts
- Answered customer telephone calls promptly to avoid on-hold wait times
- Educated customers on promotions to enhance sales
- Worked as NPS Specialist, primary function was to contact customers obtain feedback pass the information to the client and also to the agents who assisted the customer
- Worked close with QA
- Was supervisor for several months.
Education
High School Diploma -
Bowman High School
Santa Clarita, California 04.2008 - 05.2009
Skills
- Sales expertise
- Complaint resolution
- Order fulfillment
- Creative problem solving
- Technical Support
- Professional telephone demeanor
- Strategic sales knowledge
- Training development aptitude
- Staff education and training
- Good listening skills
Accomplishments
- NPS Recognition, 02/2021, 02/2021, Top 3 tNPS score QTD - Comcast SMB
- Envato Accountability Award 2022
Languages
English
Spanish
Certification
Foundations: Data, Data, Everywhere (Data Analysis)
Timeline
Foundations: Data, Data, Everywhere (Data Analysis)
03-2023
Author Support Officer
Envato
10.2021 - Current
Customer Service Representative
Teleperformance
08.2018 - 03.2021
High School Diploma -
Bowman High School
04.2008 - 05.2009
Sales Agent
Avantive Solutions
3 2021 - 7 2021
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