MANUEL ANTONIO MEDINA ALFARO
Operations Manager | Cross-Border Logistics Specialist
Las Jarretaderas
Summary
Operations professional with proven track record in optimizing processes and driving efficiency. Strong focus on team collaboration, strategic planning, and achieving measurable results. Adept at adapting to changing needs and leading cross-functional teams. Skilled in project management, process improvement, and resource allocation. Dependable and results-driven, known for enhancing operational performance.
Overview
5
5
years of professional experience
6
6
years of post-secondary education
2
2
Languages
Work History
Operations Manager
ARS Freight LLC
Guadalajara
12.2023 - 02.2025
- Directed 100+ weekly cross-border shipments ensuring full compliance with Hazmat and C-TPAT regulations.
- Reduced delivery times and improved key KPIs by leading a 10-member operations team.
- Implemented 24/7 audit protocols and SLA management at cross-dock facilities, elevating service standards by 25%.
Operations Executive
Samax Express Inc.
Guadalajara
08.2023 - 12.2023
- Increased on-time delivery performance from 85% to 95% through operational re-engineering.
- Generated 12% cost savings through strategic vendor negotiations and process improvements.
- Oversaw daily operations activities, ensuring smooth functioning across all departments while maintaining high-quality standards.
- Enhanced customer satisfaction by effectively managing and resolving operational issues in a timely manner.
Cross Border Carrier Sales Representative
Arrive Logistics
Guadalajara
06.2022 - 08.2023
- Reduced operational disruptions by 30% through proactive issue resolution.
- Advised clients on market trends, strengthening customer retention.
- Optimized border crossing procedures, reducing transit times and enhancing efficiency.
Carrier Sales Representative
Bluegrace Logistics
Guadalajara
02.2020 - 06.2022
- Expanded carrier portfolio by 30% utilizing DAT, Trucker Tools, and SAP.
- Awarded 'MVP 2021' for highest sales volume achievement.
- Earned promotion in under 8 months demonstrating accelerated career growth.
Education
Master of Science - Quality Systems
Universidad Autónoma De Guadalajara
Guadalajara 05.2018 - 01.2021
BSC - Agricultural Engineering
Universidad Autónoma De Guadalajara
Guadalajara 01.2015 - 01.2018
Skills
Cross-Border Operations
Hazmat Compliance
TMS (SAP, Oracle)
C-TPAT/OEA Certification
Advanced Excel
Customs Compliance MXUS
Performance monitoring
Customer service
Problem-solving
Operations management
Data analysis
Accomplishments
- Managed 100+ weekly cross-border shipments with 100% Hazmat/C-TPAT compliance.
- Achieved 12% operational cost reduction through route optimization.
- Improved on-time delivery from 85% to 95% through process re-engineering.
- Enhanced service standards by 25% through 24/7 audit implementation.
Timeline
Operations Manager
ARS Freight LLC
12.2023 - 02.2025
Operations Executive
Samax Express Inc.
08.2023 - 12.2023
Cross Border Carrier Sales Representative
Arrive Logistics
06.2022 - 08.2023
Carrier Sales Representative
Bluegrace Logistics
02.2020 - 06.2022
Master of Science - Quality Systems
Universidad Autónoma De Guadalajara
05.2018 - 01.2021
BSC - Agricultural Engineering
Universidad Autónoma De Guadalajara
01.2015 - 01.2018