Manuel Elguea Solis
Querétaro City
Summary
Offering background in customer service and technical aptitude, ready to excel and grow in new environment. Contributes to team's success by quickly picking up equipment maintenance and operational skills. Ready to use and develop technical troubleshooting and customer service skills in [Desired Position] role.
Overview
23
23
years of professional experience
Work History
Costumer Service
Concentrix
04.2025 - Current
- Generated reports for customer service issues and repair records.
- Delivered exceptional customer service, addressing diner concerns promptly and professionally.
- Verified patients had positive experience by providing exemplary customer service.
- Streamlined customer service processes, reducing wait times and increasing satisfaction.
- Provided excellent customer service while meeting challenging time goals.
- Greeted customers at counter and provided excellent customer service.
Costumer Care
Alorica
09.2021 - 05.2022
- Coordinated with other departments to address interdepartmental issues impacting customer care outcomes.
- Provided exceptional customer care through active listening skills and addressing concerns promptly.
- Implemented quality assurance measures to maintain high standards of customer care services.
- Collaborated with senior management to establish key performance objectives for the Customer Care Team, aligning individual goals with overall business strategies.
Director General
Mi Lupita Restaurant
06.2019 - 10.2021
- Oversight of the company's finances to ensure liquidity.
Definition of monthly, quarterly, and annual goals to be achieved. - Managed complex projects from inception to completion, ensuring timely delivery within budget constraints.
- Championed corporate social responsibility initiatives, enhancing the company''s reputation within the community.
- Development of strategies and objectives to be achieved in conjunction with all departments.
- Monitoring the development of projects and objectives to ensure they are within budget and on schedule.
- Identification of the company's strengths and weaknesses to ensure optimal development.
- Planning and development of strategic plans to achieve objectives.
- Anticipating potential risks to the company's economic activity and creating action plans.
Chief Commercial Officer
Caja Inmaculada
06.2014 - 05.2018
- Fostered a culture of continuous improvement within the commercial division, encouraging innovative thinking and embracing change as an opportunity for growth.
- Implemented robust forecasting models to ensure accurate sales projections and informed resource allocation decisions.
- Led cross-functional teams to successfully execute high-impact business development projects.
- Developed comprehensive go-to-market strategies for new product launches, resulting in increased market share.
- Acquired, analyzed and made decisions based on in-depth knowledge of [Popular Financial] market to rapidly achieve sales growth.
- Making statistical predictions on which to base company decisions and policies.
- Annual business budget
- Strengthening strategic relationships with suppliers, advertising agencies and Sector partners.
Director General
Data Consultoria Integral
08.2002 - 06.2014
- Achieved company growth by implementing strategic plans and streamlining operations.
- Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
- Developed key operational initiatives to drive and maintain substantial business growth.
- Enhanced brand reputation with effective marketing campaigns and public relations efforts.
Education
Economía - CDMX
Instituto Tecnológico Autonomo de México
1980
Skills
- Customer service aptitude
- Customer service and communication skills
- Friendly customer service
- Customer service training
- Customer service best practices
Formación
other
Languages
English
Advanced (C1)
Spanish
Advanced (C1)
Timeline
Costumer Service
Concentrix
04.2025 - Current
Costumer Care
Alorica
09.2021 - 05.2022
Director General
Mi Lupita Restaurant
06.2019 - 10.2021
Chief Commercial Officer
Caja Inmaculada
06.2014 - 05.2018
Director General
Data Consultoria Integral
08.2002 - 06.2014
Economía - CDMX
Instituto Tecnológico Autonomo de México
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