Summary
Overview
Work History
Education
Skills
Software
Timeline
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Manuel Flores

Manuel Flores

Order to Cash Specialist
Redlands

Summary

Experienced Order to Cash Specialist in the manufacturing industry with expertise in accounts receivable activities and customer service. Skilled in problem-solving, project structuring, and fostering positive work environments. Dedicated to personal and professional growth, passionate about optimizing financial processes to drive company success. Expert in managing cash operations, ensuring financial accuracy, and utilizing effective problem-solving techniques for discrepancy resolution. In-depth knowledge of cash handling procedures and reconciliation processes.

Overview

8
8
years of professional experience
4
4
years of post-secondary education
2
2
Languages

Work History

Sr. Order to Cash Specialist

Ruhrpumpen
10.2022 - Current
  • As an Order to Cash Specialist, I have successfully improved financial operations by optimizing Days Sales Outstanding (DSO), reducing overdue balances over 90 days, and accurately forecasting financial outcomes for five global entities.
  • I have coordinated with Accounts Receivable teams, sales teams, and the Project Management team to achieve key performance indicators (KPIs) and ensure seamless communication and collaboration.
  • My contributions have led to streamlined processes, enhanced cash flow, and effective financial management, supporting the company's overall objectives.

Deduction Management Analyst

Schnider Electric
01.2021 - 01.2022
  • Manage dispute communications on the internal systems including financially categorizing customer disputes.
  • Meet defined process expectations and activity metrics.
  • Driving collaborative conversation internally to solve customer payment disputes.
  • Ensure prompt resolution of any payment disputes for credit or re-invoice.
  • Partner with cash applications to apply credits.

Credit & Deduction Analyst

Libbey Inc.
02.2019 - 12.2020
  • I effectively managed deductions and accounts receivable.
  • This involved downloading daily deductions aging reports and collaborating with customers and the A/R team to obtain necessary deduction backup promptly.
  • I meticulously categorized deductions and proactively resolved unapproved or inaccurate ones, resulting in reduced overdue AR balances and improved financial processes, ultimately benefiting the company's financial stability and customer relations.

Sales and Customer Service Representative

Heineken
06.2017 - 02.2019
  • As an International Sales and Customer Service Agent, I provided support to various points of sale and consumption centers, addressing and resolving issues related to the brand.
  • Additionally, I actively engaged in sales activities across different channels in Jamaica.
  • My role involved ensuring smooth operations and fostering customer satisfaction by effectively handling inquiries and challenges.
  • Through my efforts, I contributed to the brand's success and growth in the Jamaican market, establishing strong relationships with clients and enhancing overall sales performance.

Education

Business Administration - Business

Universidad Tecmilenio
Monterrey, Nuevo León, Mexico
05.2017 - 01.2021

Skills

  • Data interpretation

  • Data-driven decision making

  • Risk evaluation and management

Software

Microsoft Excel

SAP

Duns & Bradstreet

JD Edwards

Power BI

Qlik View

Timeline

Sr. Order to Cash Specialist

Ruhrpumpen
10.2022 - Current

Deduction Management Analyst

Schnider Electric
01.2021 - 01.2022

Credit & Deduction Analyst

Libbey Inc.
02.2019 - 12.2020

Sales and Customer Service Representative

Heineken
06.2017 - 02.2019

Business Administration - Business

Universidad Tecmilenio
05.2017 - 01.2021

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Manuel FloresOrder to Cash Specialist