Director of Product Operations with 10+ years of experience driving organizational success through workflow optimization, CRM architecture, and cross-functional leadership. Architected Tassel’s CRM ecosystem from the ground up, integrating Zoho suite tools with external platforms (Google Sheets, Smartsheet, custom code) to power operations, product delivery, and client satisfaction. Engineer by training in Computer Science & Telecommunications, with a career spanning coding, solution development, and leading diverse teams. Fully bilingual in English and Spanish.