Summary
Overview
Work History
Education
Skills
Languages
Timeline
Receptionist

Manuel JUAN MENOZA

Playa Del Carmen

Summary

Friendly with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach.

Overview

9
9
years of professional experience

Work History

Receptionist

Occidental at Xcaret Destination
05.2025 - Current
  • Managed front desk operations, ensuring seamless guest check-in and check-out processes.
  • Compiled information from files and research to satisfy information requests.
  • Collected Type payments, processed transactions and updated relevant records.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.

Receptionist

Occidental At Xcaret Destination
04.2024 - 11.2024
  • Provided professional and friendly assistance, greeting incoming visitors and customers.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Created an inviting atmosphere in the reception area by consistently keeping it clean and well-organized.
  • Resolved customer problems and complaints.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Handled cash transactions and maintained sales and payments records accurately.

Receptionist

Hotel Le Dauphin
10.2022 - 03.2024
  • Enhanced check-in and check-out procedures
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Successfully hosted functions and events, delivering exceptional service and ensuring a remarkable experience for guests.

Cashier/Customer Service

Tim Hortons
01.2022 - 09.2022


  • Helped customers complete purchases, locate items, and join reward programs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Prepared various beverages in a fast-paced environment
  • Maintained a clean and organized workstation

Room Service Attendant

Hotel Xcaret Mexico
10.2017 - 11.2021
  • Upheld strict hygiene standards within the room service area, adhering to established protocols for sanitation procedures.
  • Delivered food, condiments, and silverware to guest rooms to fulfill guest orders.
  • Maintained a strong knowledge of hotel facilities, services, and local area attractions to provide accurate information and recommendations to guests.

Restaurant Waiter

Hotel Fiesta Inn
06.2016 - 09.2017
  • Provided exceptional customer service, ensuring guest satisfaction and repeat business.
  • Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Promoted restaurant specials and upsold menu items, increasing overall sales revenue.

Education

No Degree - Law (Pre-Law)

Universidad Autonoma De Quintana Roo
Playa Del Carmen, Quintana Roo, Mexico

High School Diploma -

High School Bachilleres
Playa Del Carmen, Quintana Roo, Mexico

French Language And Literature

Cegep
Sanit Hyacinthe QC Canada
03.2024

Skills

  • Organization skills
  • Time Management
  • Telephone skills
  • Data Entry
  • Customer and client relations

Languages

English
Upper intermediate (B2)
French
Upper intermediate (B2)
Spanish
Bilingual or Proficient (C2)

Timeline

Receptionist

Occidental at Xcaret Destination
05.2025 - Current

Receptionist

Occidental At Xcaret Destination
04.2024 - 11.2024

Receptionist

Hotel Le Dauphin
10.2022 - 03.2024

Cashier/Customer Service

Tim Hortons
01.2022 - 09.2022

Room Service Attendant

Hotel Xcaret Mexico
10.2017 - 11.2021

Restaurant Waiter

Hotel Fiesta Inn
06.2016 - 09.2017

No Degree - Law (Pre-Law)

Universidad Autonoma De Quintana Roo

High School Diploma -

High School Bachilleres

French Language And Literature

Cegep

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Manuel JUAN MENOZA