MANUEL MACIAS ESTRADA
Baja California
Summary
Dynamic sales and customer service professional with a proven track record at USA Legal Resource and One Star Solutions. Recognized for enhancing sales strategies and leading teams to consistently surpass targets, achieving top seller status through exceptional techniques in customer engagement. Expertise in team leadership, client communication, and proficiency in case management software, combined with a commitment to ethical standards and optimal service delivery. Aiming to leverage strong active listening and teamwork skills to further drive client satisfaction in future roles.
Overview
6
6
years of professional experience
Work History
Intake
USA Legal Resource
Tijuana
03.2023 - Current
- Handled incoming calls efficiently.
- Secured ongoing access to legal support through monthly subscription.
- Utilized sales tactics to increase identity protection service purchases.
- Enhanced delivery of sales presentations.
Customer Service/Sales Representative
Tri Source de Mexico
Tijuana
03.2021 - 01.2023
- Assist customers with placing orders, any problems with past orders
- After a short while, became the top seller
- Earned the respect of my team members by applying my good work ethic
- Handled incoming calls to address customer inquiries about car parts and facilitated sales.
Sales Supervisor
One Star Solutions
12.2018 - 09.2020
- Supervised 2 teams of 8 people each
- Met and exceeded all sales forecasts
- Was responsible for KPI's, working with individual team members to improve performance, attendance and overall production
Education
associates degree - business management
mesa community college
01.1995
Skills
- Effective Team Leadership Across Personalities
- Reliable Attendance
- Model Leadership Behaviors
- Maintain Positive Image
- Ethical Guidelines Development
Timeline
Intake
USA Legal Resource
03.2023 - Current
Customer Service/Sales Representative
Tri Source de Mexico
03.2021 - 01.2023
Sales Supervisor
One Star Solutions
12.2018 - 09.2020
associates degree - business management
mesa community college
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