Juan Manuel Gomez Ponce

Transcended the conventional role of a supervisor to become a leader who inspires the team. By aligning individual needs with organizational objectives, Consistently achieved and surpassed performance metrics over the years. Showing improvements Quarter over quarter but also Year over Year on Aged AR, % current, over 120 balance reduction, cash & un-applied balances.

Within this current leadership role, successfully developed Team leaders & Collectors, facilitating talent to prepare for organizational growth opportunities.

• This was a role that demanded high level of communication & leadership skills. Biggest challenge was to fix over 50 M USD in disputes, mainly because of the Spin-Merge between HPE & Micro Focus, which led to decisions on invoicing process that caused clients to raise disputes for corrections.
• Creating an E2E (End to end) process between order management team and credit & collections that enabled fast paced actions, yet these actions were based on identifying root causes and attacking them at their core.
• I acted as the main point of contact with order management, tax, AR, Invoicing; this led to a strong relationship based on trust. More importantly I designed training sessions which helped collections team embrace the dispute process ensuring we performed our due diligence.

• Oversaw negotiations for down payment with customers and company sales staff to allow customer to purchase within or above their credit limit.
• The above was accomplished by analyzing and researching customer's receivables account delinquency, therefore determining the type of communication method to facilitate payment.
• Resolved disputes related to customer payment on delinquent accounts, negotiated and ensured payment from customer.
• Recognized trends for non- payment and resolved issues by engaging internal partners.
• Analyzed at-risk customers and recommended account strategies to prevent delinquencies