MANUEL QUINONES-NAJERA
El Paso
Summary
Experienced in increasing customer satisfaction and improving operational efficiency. Skilled in customer service and cash handling from roles at Burlington and McDonald's. Proven ability to boost team performance through effective mentoring at McDonald's, with a strong commitment to excellence and teamwork.
Overview
2
2
years of professional experience
Work History
Content Moderator
Teleperformance
1462 Lionel Dr, El Paso, TX 79936, United States
02.2025 - 04.2025
- In charge of accurately identifying and flagging prohibited materials, resulting in improved site quality.
- Made for better user experience by carefully monitoring and removing inappropriate content from the platform.
- Increased overall platform safety by proactively identifying trends or patterns in harmful or abusive content.
- Improved internal communication by providing constructive feedback on content moderation tools and systems to the development team.
Cashier
Burlington
El Paso, TX
11.2024 - 01.2025
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Crew Trainer
McDonalds
El Paso, TX
11.2023 - 05.2024
- Trained other employees in customer service, food safety, and performance requirements.
- Taught new team members correct procedures for all areas of operations.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
- Set positive example for team members by providing high-quality, efficient service.
- Mentored junior employees to improve performance, food safety, and customer service.
Crew Member
Jack In The Box
El Paso, TX
02.2023 - 10.2023
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Improved customer satisfaction by providing friendly and efficient service at the register.
Education
Bachelor Of Mechanical Engineering - Engineering Mechanics
University of Texas At El Paso
El Paso, TXSkills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Cash handling
- Cleaning and sanitizing
- Team collaboration
- Customer service excellence
- Reliability and punctuality
- Written and verbal communication
Languages
English: Bilingual or Proficient (C2)
Spanish: Bilingual or Proficient (C2)
Timeline
Content Moderator
Teleperformance
02.2025 - 04.2025
Cashier
Burlington
11.2024 - 01.2025
Crew Trainer
McDonalds
11.2023 - 05.2024
Crew Member
Jack In The Box
02.2023 - 10.2023
Bachelor Of Mechanical Engineering - Engineering Mechanics
University of Texas At El Paso