Manuel Rosas Gallegos

• Customer service representative, responding to emails, phone calls, setting up repairs for damaged furniture, quoting prices for individual customer accounts, providing status on orders, processing orders in QuickBooks, creating sales reports, obtaining samples of leather swatches and mailing to customers, as a customer service representative, my function was as a liaison between customers, company owners and production Team.

• Account Specialist activities included the following :
• Review and respond to emails, supporting the Sales Engineer out on the field, quoting customers products that Ellsworth distributes from over 50 manufacturers like 3M, Dupont, Dow, Henkel, Elantas, Fisnar HB Fuller, just to name a few.
• My duties included, processing orders, calculating costs involved in importing into Mexico, looking up the tariffs and any administrative costs, shipping costs involved, lead times, inquiring if the products are importable or have a Government restrictions.
• Process orders, confirm orders, prepare paperwork, like Certificates of Conformance, invoices, POs, SDS, TDS, in order to deliver to the local customers and customers in other location, coordinating deliveries of products making sure not to invoice end of month for some customers due to invoicing restrictions.
• Reviewing of forecasts for future orders, and coordinated IMPs with customers.

• Served customers in a friendly, efficient manner following outlined steps of service.
• Collaborated with diffrent departments to achieve goals of helping the customer.
• Used Microsoft Word and other software tools to create documents and other communications.
• Received and processed stock into inventory management system.
• Resolved conflicts and negotiated mutually beneficial agreements between parties.
• Offered friendly and efficient service to all customers, handled challenging situations with ease.
• Resolved problems, improved operations and provided exceptional service.

• Home based job as an Interpreter for language select primarily interpreting for companies like Geico Insurance, Social Security Administration, Health net, Kaiser, Lurie Children Hospital, primarily translating word for word between the English Speaking Customer to the Spanish Speaking Customer.

• As an onsite Traffic and Dispatch Coordinator, at Panasonic I would be responsible for requesting and coordinating all, North Bound full container cargo, over the road, rail and ocean containers, with destinations to Anaheim Ca, Aurora Illinois, Canada, and South America.
• Coordinated with shipping department and requesting empty containers from different carriers, once cargo was ready to be exported, I would request drivers and driver information, in order to pass shipping instructions to Sanyo Brokers and wait for Pediments and e-manifests and/or in bond T&E’s to be approved and generated.
• I would also coordinate the shipment of Service Parts to, Kent Washington, Canada, South America and Europe this included, requesting empty containers for shipments, and monitoring its delivery on a timely basis

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