Manuel Tellez
Remote Lawyer (Bilingual Spanish - English)
Guadalajara,Jalisco
Summary
Objective:
To obtain a position as a remote attorney where I can provide legal counsel and act as a voice for the clients I represent while utilizing my skills and experience to successfully and affordably settle their legal issues.
Motivated self-starter with excellent written and verbal communication skills, strong attention to detail, and ability to multitask. Skilled in legal research, drafting legal documents, and providing legal advice to clients. Possess a positive attitude and willingness to adapt to change.
Overview
13
13
years of professional experience
18
18
years of post-secondary education
1
1
Certification
1
1
Language
Work History
Customer Loyalty Specialist
Comcast / Xfinity
Guadalajara
05.2020 - Current
- Worked with multiple screens and programs to resolve customer issues.
- Utilized inbound and outbound telephone techniques to solidify and build client relationships.
- Interpreted contracts and communicated terms and conditions.
- Provided customer support via phone and email, handling up to 30 inquiries per day.
- Demonstrated strong problem-solving skills by resolving complex customer issues related to product usage, billing, and technical support.
- Utilized excellent communication skills to deliver clear and accurate responses to customers, exceeding customer satisfaction targets by 20%.
- Demonstrated empathy towards customers by listening to their needs and concerns, and providing timely and effective solutions.
- Maintained a positive attitude and showed resilience in handling challenging situations and angry customers.
- Collaborated with the product team to identify and report customer feedback and suggest product improvement.
Regional Legal Manager
First Cash
Guadalajara
01.2016 - 01.2019
- Demonstrated strong organizational and time management skills while managing multiple projects
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Applied effective time management techniques to meet tight deadlines.
- Developed strong communication and organizational skills through working on group projects
- Identified issues, analyzed information and provided solutions to problems
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Legal Intern
First Cash
Zapopan
01.2014 - 01.2016
- Proven ability to learn quickly and adapt to new situations
- Managed corporate and LLC-based legal transactions, coordinating document flow, and logistical preparation for complex transactional closings
- Drafted readable and enforceable agreements, contracts and other legal documents to protect client's full legal rights
- Supported operations by translating key departmental documents and internal communications.
Associate Legal Labor and Corporate Practice
Diaz, Igareda, S.C. Law Firm
Zapopan
01.2010 - 01.2014
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Organized and detail-oriented with a strong work ethic.
- Assist managing attorneys on any legal matters.
- Provide legal advice to clients.
- Assist managing attorneys in dealing with clients and learning about their legal worries and requirements to provide them with crucial pieces of guidance.
- Plan how to successfully and affordably settle the clients' legal issues.
- Create compelling arguments and defend clients in civil and criminal court cases.
- Make timely and precise legal document preparations, such as dispositions, pleadings, and contracts.
- Obtain client retainers and carry out contracts.
- Collect information from clients to determine the specifics and merits of each case.
- Analyze legal conflicts and provide customers with recommendations.
- Organize and put together administrative reports.
- Assist in the accuracy and completeness evaluation of legal documents.
- Ensure that matters are handled effectively, communicating with senior associates.
- Prepare and analyze legal documents before a court hearing.
- Advise clients and perform legal research on their behalf.
- Conduct client interviews and seek out and speak with expert witnesses.
- Collaborate to prepare legal documents and/or processes transactions with the assistance of the appointed attorneys and support professionals.
- Create pleadings and motions for court cases, as well as contracts, wills, trusts, and other legal documents.
Education
LLB - Law
Universidad De Guadalajara
Guadalajara, México 01.2009 - 01.2015
High School Diploma -
Colegio Francisco Febres Cordero "La Salle"
Guadalajara, México 01.1996 - 01.2008
Skills
Strong written and verbal English communication skills
Good Telephone Etiquette
Active Listening
Attention to Detail
Proficiency with Microsoft Office products
Organization and Time Management
Dependable and Responsible
Ability to identify and resolve problems in a timely manner; gather and analyze information skillfully
Multitasking Abilities
Teambuilding
Certification
Google IT Support, Certificate
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The opposite of a true statement is a false statement, but the opposite of a profound truth may well be another profound truth.
Niels Bohr
Timeline
Customer Loyalty Specialist
Comcast / Xfinity
05.2020 - Current
Regional Legal Manager
First Cash
01.2016 - 01.2019
Legal Intern
First Cash
01.2014 - 01.2016
Associate Legal Labor and Corporate Practice
Diaz, Igareda, S.C. Law Firm
01.2010 - 01.2014
LLB - Law
Universidad De Guadalajara
01.2009 - 01.2015
High School Diploma -
Colegio Francisco Febres Cordero "La Salle"
01.1996 - 01.2008