Summary
Overview
Work History
Education
Skills
Certification
Work Availability
Quote
Timeline
SalesManager

Manuel Tellez

Remote Lawyer (Bilingual Spanish - English)
Guadalajara,Jalisco

Summary

Objective:


To obtain a position as a remote attorney where I can provide legal counsel and act as a voice for the clients I represent while utilizing my skills and experience to successfully and affordably settle their legal issues.


Motivated self-starter with excellent written and verbal communication skills, strong attention to detail, and ability to multitask. Skilled in legal research, drafting legal documents, and providing legal advice to clients. Possess a positive attitude and willingness to adapt to change.

Overview

13
13
years of professional experience
18
18
years of post-secondary education
1
1
Certification
1
1
Language

Work History

Customer Loyalty Specialist

Comcast / Xfinity
Guadalajara
05.2020 - Current
  • Worked with multiple screens and programs to resolve customer issues.
  • Utilized inbound and outbound telephone techniques to solidify and build client relationships.
  • Interpreted contracts and communicated terms and conditions.
  • Provided customer support via phone and email, handling up to 30 inquiries per day.
  • Demonstrated strong problem-solving skills by resolving complex customer issues related to product usage, billing, and technical support.
  • Utilized excellent communication skills to deliver clear and accurate responses to customers, exceeding customer satisfaction targets by 20%.
  • Demonstrated empathy towards customers by listening to their needs and concerns, and providing timely and effective solutions.
  • Maintained a positive attitude and showed resilience in handling challenging situations and angry customers.
  • Collaborated with the product team to identify and report customer feedback and suggest product improvement.

Regional Legal Manager

First Cash
Guadalajara
01.2016 - 01.2019
  • Demonstrated strong organizational and time management skills while managing multiple projects
  • Used critical thinking to break down problems, evaluate solutions and make decisions
  • Applied effective time management techniques to meet tight deadlines.
  • Developed strong communication and organizational skills through working on group projects
  • Identified issues, analyzed information and provided solutions to problems
  • Assisted with day-to-day operations, working efficiently and productively with all team members.

Legal Intern

First Cash
Zapopan
01.2014 - 01.2016
  • Proven ability to learn quickly and adapt to new situations
  • Managed corporate and LLC-based legal transactions, coordinating document flow, and logistical preparation for complex transactional closings
  • Drafted readable and enforceable agreements, contracts and other legal documents to protect client's full legal rights
  • Supported operations by translating key departmental documents and internal communications.

Associate Legal Labor and Corporate Practice

Diaz, Igareda, S.C. Law Firm
Zapopan
01.2010 - 01.2014
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Organized and detail-oriented with a strong work ethic.
  • Assist managing attorneys on any legal matters.
  • Provide legal advice to clients.
  • Assist managing attorneys in dealing with clients and learning about their legal worries and requirements to provide them with crucial pieces of guidance.
  • Plan how to successfully and affordably settle the clients' legal issues.
  • Create compelling arguments and defend clients in civil and criminal court cases.
  • Make timely and precise legal document preparations, such as dispositions, pleadings, and contracts.
  • Obtain client retainers and carry out contracts.
  • Collect information from clients to determine the specifics and merits of each case.
  • Analyze legal conflicts and provide customers with recommendations.
  • Organize and put together administrative reports.
  • Assist in the accuracy and completeness evaluation of legal documents.
  • Ensure that matters are handled effectively, communicating with senior associates.
  • Prepare and analyze legal documents before a court hearing.
  • Advise clients and perform legal research on their behalf.
  • Conduct client interviews and seek out and speak with expert witnesses.
  • Collaborate to prepare legal documents and/or processes transactions with the assistance of the appointed attorneys and support professionals.
  • Create pleadings and motions for court cases, as well as contracts, wills, trusts, and other legal documents.

Education

LLB - Law

Universidad De Guadalajara
Guadalajara, México
01.2009 - 01.2015

High School Diploma -

Colegio Francisco Febres Cordero "La Salle"
Guadalajara, México
01.1996 - 01.2008

Skills

    Strong written and verbal English communication skills

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Certification

Google IT Support, Certificate

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

The opposite of a true statement is a false statement, but the opposite of a profound truth may well be another profound truth.
Niels Bohr

Timeline

Customer Loyalty Specialist

Comcast / Xfinity
05.2020 - Current

Regional Legal Manager

First Cash
01.2016 - 01.2019

Legal Intern

First Cash
01.2014 - 01.2016

Associate Legal Labor and Corporate Practice

Diaz, Igareda, S.C. Law Firm
01.2010 - 01.2014

LLB - Law

Universidad De Guadalajara
01.2009 - 01.2015

High School Diploma -

Colegio Francisco Febres Cordero "La Salle"
01.1996 - 01.2008

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Manuel TellezRemote Lawyer (Bilingual Spanish - English)