Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Manuel Pérez Osorio

Dentist
San Andres Cholula
Manuel Pérez Osorio

Summary

Dynamic customer service professional with extensive experience at Iterum, adept at resolving complex issues and training teams to enhance service quality. Known for exceptional empathy and decision-making skills, consistently exceeding performance metrics and fostering customer loyalty through effective communication and active listening.

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Customer service professional with robust background in assisting customers and resolving inquiries effectively. Recognized for strong problem-solving skills and maintaining positive customer experience. Team-oriented with focus on collaboration and achieving results, adaptable to changing environments.

Developed strong communication and conflict resolution skills in fast-paced customer-focused environment. Seeking to transition into new field, leveraging ability to understand client needs and provide effective solutions. Committed to applying these skills to new challenges and opportunities.

Personable and reliable individual with excellent communication and problem-solving abilities. Understanding of customer satisfaction and adept at handling inquiries and resolving issues. Capable of fostering positive client relationships and contributing to team success.

Overview

3
years of professional experience
2
Languages

Work History

Wuffes.com

Customer Service Agent
06.2024 - 02.2025

Job overview

  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
  • Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
  • Clearly communicated product features and benefits, helping customers make informed decisions about their purchases.

Iterum

Customer Service Team Leader
10.2023 - 05.2024

Job overview

  • Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.
  • Trained and supervised team of customer service representatives in providing quality service to customers.
  • Reviewed individual performance metrics, offering constructive feedback and coaching to drive continuous improvement.
  • Managed escalated customer complaints, ensuring swift resolution and preventing further dissatisfaction.
  • Evaluated customer service staff performance and provided constructive feedback.

Iterum

Customer Service Agent
01.2023 - 10.2023

Job overview

  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
  • Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
  • Clearly communicated product features and benefits, helping customers make informed decisions about their purchases.
  • Contributed to achieving company goals by consistently meeting or exceeding performance metrics.
  • Utilized strong problem-solving skills to quickly identify and address customer issues.
  • Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.

Teleperformance

Call Center Customer Service Agent
08.2022 - 12.2022

Job overview

  • Built strong rapport with customers, leading to positive feedback and repeat interactions.
  • Contributed to positive work environment through active participation in team meetings, offering valuable insights on process improvements.

Education

Benemerita Universidad Autonoma De Puebla.
Puebla City, Puebla, Mexico

Bachelor in Dentistry from Dentist
05.2001

University Overview

  • [International Grade], [School Name], [Year] - [Number] GPA Conversion
  • Completed University-level Coursework: [Area of Study], [School Name]
  • [Position] for [Team Name], [Year] to [Year]

Skills

Customer service

Timeline

Customer Service Agent
Wuffes.com
06.2024 - 02.2025
Customer Service Team Leader
Iterum
10.2023 - 05.2024
Customer Service Agent
Iterum
01.2023 - 10.2023
Call Center Customer Service Agent
Teleperformance
08.2022 - 12.2022
Benemerita Universidad Autonoma De Puebla.
Bachelor in Dentistry from Dentist
05.2001
Manuel Pérez OsorioDentist