Manuel A. Rodríguez
San Luis Potosí City,SLP
Summary
Results-driven Engineer with comprehensive experience in areas such as Quality Management, Warranties Management, Process Optimization and Aftermarket Process. High expertise in facilitating effective communication and managing high-stress situations. Committed to fostering teamwork and enhancing efficiency, ready to leverage skills to support organizational goals.
Overview
5
5
years of professional experience
Work History
Customer Service Coordinator - Continental
Contitech North America
San Luis Potosí City, San Luis Potosí, Mexico
08.2025 - Current
- Oversaw coordination of customer service activities and resident engineers at OEM facilities, ensuring effective support for GM, Ford, BMW, and Nissan.
- Enhanced efficiency of claim response and coordination by implementing structured follow-up and centralized communication, resulting in a 20-30% time reduction.
- Facilitated timely closure of corrective actions, achieving over 95% on-time resolution through structured 8D problem-solving processes.
- Managed customer service inquiries and coordinated claims support to Continental plants in the USA, Brazil and Germany, as well as 5 Continental manufacturing plants in Mexico: Chihuahua, Montemorelos, Apodaca, Tlalnepantla and San Luis Potosi.
Customer Service Representative - Eaton Solutions
Eaton Corporation
San Luis Potosí City, San Luis Potosí, Mexico (Remote)
09.2021 - 06.2025
- Oversaw direct interactions with end customers and dealerships throughout North America. Managed warranty determination and processing for transmission and clutch systems.
- Facilitated onboarding for new employees by sharing best practices aimed at improving customer service standards.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Process Quality Engineer - Thyssenkrupp Components
Thyssenkrupp
San Luis Potosí City, San Luis Potosí, Mexico
10.2020 - 04.2021
- Monitored, analyzed and evaluated quality metrics in forging, bending, and heat treatment processes to enhance stabilizer bar production.
- Achieved 15% reduction in customer complaints by conducting root cause analysis to address quality issues.
- Analyzed scrap data weekly and developed targeted strategies to minimize waste, contributing to significant cost savings ($20,000 USD per month).
Education
Industrial Engineering
Universidad Politecnica De San Luis Potosi
San Luis Potosí City, San Luis Potosí, Mexico12-2019
Skills
- Customer service
- Documentation skills
- Decision-making
- Staffing coordination
- Team building and leadership
- Conflict management
- Adaptability
- Quality assurance
- Microsoft Office including PowerBi
- Fast Learner
Languages
Spanish
Bilingual or Proficient (C2)
English
Advanced (C1)
Portuguese
Elementary (A2)
Timeline
Customer Service Coordinator - Continental
Contitech North America
08.2025 - Current
Customer Service Representative - Eaton Solutions
Eaton Corporation
09.2021 - 06.2025
Process Quality Engineer - Thyssenkrupp Components
Thyssenkrupp
10.2020 - 04.2021
Industrial Engineering
Universidad Politecnica De San Luis Potosi