Manuel Albero Duran Ferreiro
Account Manager
Garcia, Nuevo Leon
Summary
Dynamic Account Manager with over 8+ years offering expertise in building partnerships, retaining and developing key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer and supplier relationship management. Recognized for my ability to forge strategic alliances and partnerships, I possess a team-oriented mindset with a strategic approach to business opportunities. Dynamic professional with extensive experience in customer service. Stays calm under pressure, used to fast paced environments.
Overview
10
10
years of professional experience
3
3
years of post-secondary education
1
1
Certification
1
1
Language
Work History
Account Manager
BlackHawk Industrial
10.2023 - Current
- Stayed current on company offerings and industry trends.
- Increased over $20k usd my monthly sales
- Prospected three key accounts
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.
- Oversaw new business development to generate sales leads, negotiate client pricing and forecast revenue.
- Developed and maintained strong working relationships with professionals within assigned territory.
Product Manager
Fastenal
09.2022 - 07.2023
- Oversaw preparation of category marketing, events, expos, literature, and other collateral.
- Prioritized roadmap in order to achieve category goals and metrics.
- Analyzed competitive landscapes to identify market opportunities, informing strategic business decisions within the company.
- Reviewed new opportunities to drive business strategy at planning sessions.
- Analyzed metrics to measure category performance.
- Maintained positive vendor relations to build strong partnerships.
- Negotiated over $8.5M USD in Special Price Agreements
- $1M USD in Supplier sponsorship
- Achieved +$250k USD in cost avoidance through inventory returns and negotiations
- Saved +$1M USD in import duties for high duty products
- Facilitated collaboration and distribution of new suppliers to sales teams across 190+ branches and + 800 sales collaborators
Vendor Development Coordinator
Fastenal
02.2019 - 09.2022
- Managed a diverse portfolio of vendors, ensuring timely delivery of products and services to clients.
- Increased sales through publicly share literature on new product launch, promotions, and sales challenges.
- Kept detailed records of daily activities through online customer database.
- Analyzed supplier risk profiles to ensure stability within the supply chain while mitigating potential disruptions caused by unforeseen circumstances such as natural disasters or geopolitical events.
- Strengthened vendor relationships by maintaining open communication and promptly addressing any concerns or issues.
- Built relationships with customers and community to promote long term business growth.
- Set and achieved company defined sales goals.
- Coordinated with cross-functional teams to identify opportunities for process improvements and cost reductions within the supply chain.
- Negotiated favorable contracts with suppliers, resulting in cost savings for the company.
- Implemented Special Price Agreements program in Mexico
- Implemented High Duty avoidance program in Mexico
- Managed negotiations for inventory returns
- Source and develop new suppliers
- Provide sales collaborators with timely information on supplier negotiations, promotions, and product launches
Sourcing Specialist
Fastenal
07.2018 - 02.2019
- Employed deep analytical process to calculate landed costs and determine cost-efficient method to deliver product to end-user.
- Accepted and processed tenders requests from staff, source, quote and submit our bids.
- Maximized value from business processes to eliminate inefficiencies and reduce costs.
- Supported gross profit goals by negotiating and controlling costs, lead times, inventory, freight terms and purchase quantity requirements.
- Collaborated with finance, procurement and operations leaders on global sourcing projects.
- Worked with departments to find new and better items to reduce cost.
- Maintained effective and lasting vendor relationships through dynamic communication, collaboration, and intelligent questioning skills.
- Developed comprehensive sourcing strategies for specific categories, resulting in more efficient procurement processes.
- Negotiate contracts with vendors, securing best prices and terms for materials, equipment and services.
- Sourced and qualified bidders, obtained favorable pricing and finalized contracts.
- Contributed to projects totaling potential scope of over $15M USD with major customers such as:
- American Standard
- American Axle
- BRP (Polaris)
- Brembo
- Metalsa
Account Specialist
Fastenal
09.2016 - 07.2018
- Recorded accurate and efficient records in customer database.
- Drove store revenue by offering customers our VMI services and related purchases to complete selections.
- Guided customers on the best fit products based on their needs to increase sales volume (cross and up selling)
- Resolved complex billing and payment issues for balanced, accurate accounts.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Managed multiple accounts simultaneously, demonstrating exceptional organizational skills and attention to detail.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Contributed to team objectives in fast-paced environment.
- Stayed current on company offerings and industry trends.
- Set up new customer accounts and updated existing profiles with latest information.
- Built strong relationships with clients, vendors and stakeholders for loyal, profitable accounts.
- Identified new business opportunities through visiting, networking, marketing and prospective database leads.
- Selected correct products based on customer needs, product specifications and applicable regulations.
Customer Service Representative
Teleperformance
10.2015 - 07.2016
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Investigated and resolved accounting, service and delivery concerns.
- Delivered prompt service to prioritize customer needs.
- Updated account information to maintain customer records.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Responded to customer requests for products, services, and company information.
- Handled customer inquiries and suggestions courteously and professionally.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Cashier
Prestamo Seguro
09.2014 - 10.2015
- Worked closely with shift manager to solve problems and handle customer concerns.
- Developed rapport with regular customers, offering personalized service that fostered brand loyalty.
- Performed cash, card and check transactions to complete customer purchases.
- Stocked, tagged and displayed merchandise as required.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Handled cash with high accuracy and took care to check bills for fraud.
Education
International Logistics And Commerce - Logistics
Universidad TecMilenio
Monterrey, Nuevo León, Mexico 03.2017 - 10.2019
Skills
Relationship Building
Overcoming Objections
Team Collaboration
Analytical Thinking
Excellent Communication
Contract Negotiation
Sales Reporting
Relationship Building
Account development
Problem-solving abilities
Reliability
Relationship Building
Certification
Key Accounts, Tec Milenio - July-September 2023
Timeline
Account Manager
BlackHawk Industrial
10.2023 - Current
Product Manager
Fastenal
09.2022 - 07.2023
Vendor Development Coordinator
Fastenal
02.2019 - 09.2022
Sourcing Specialist
Fastenal
07.2018 - 02.2019
International Logistics And Commerce - Logistics
Universidad TecMilenio
03.2017 - 10.2019
Account Specialist
Fastenal
09.2016 - 07.2018
Customer Service Representative
Teleperformance
10.2015 - 07.2016
Cashier
Prestamo Seguro
09.2014 - 10.2015