Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Manuel Albero Duran Ferreiro

Account Manager
Garcia, Nuevo Leon

Summary

Dynamic Account Manager with over 8+ years offering expertise in building partnerships, retaining and developing key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer and supplier relationship management. Recognized for my ability to forge strategic alliances and partnerships, I possess a team-oriented mindset with a strategic approach to business opportunities. Dynamic professional with extensive experience in customer service. Stays calm under pressure, used to fast paced environments.

Overview

10
10
years of professional experience
3
3
years of post-secondary education
1
1
Certification
1
1
Language

Work History

Account Manager

BlackHawk Industrial
10.2023 - Current
  • Stayed current on company offerings and industry trends.
  • Increased over $20k usd my monthly sales
  • Prospected three key accounts
  • Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
  • Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.
  • Oversaw new business development to generate sales leads, negotiate client pricing and forecast revenue.
  • Developed and maintained strong working relationships with professionals within assigned territory.

Product Manager

Fastenal
09.2022 - 07.2023
  • Oversaw preparation of category marketing, events, expos, literature, and other collateral.
  • Prioritized roadmap in order to achieve category goals and metrics.
  • Analyzed competitive landscapes to identify market opportunities, informing strategic business decisions within the company.
  • Reviewed new opportunities to drive business strategy at planning sessions.
  • Analyzed metrics to measure category performance.
  • Maintained positive vendor relations to build strong partnerships.
  • Negotiated over $8.5M USD in Special Price Agreements
  • $1M USD in Supplier sponsorship
  • Achieved +$250k USD in cost avoidance through inventory returns and negotiations
  • Saved +$1M USD in import duties for high duty products
  • Facilitated collaboration and distribution of new suppliers to sales teams across 190+ branches and + 800 sales collaborators

Vendor Development Coordinator

Fastenal
02.2019 - 09.2022
  • Managed a diverse portfolio of vendors, ensuring timely delivery of products and services to clients.
  • Increased sales through publicly share literature on new product launch, promotions, and sales challenges.
  • Kept detailed records of daily activities through online customer database.
  • Analyzed supplier risk profiles to ensure stability within the supply chain while mitigating potential disruptions caused by unforeseen circumstances such as natural disasters or geopolitical events.
  • Strengthened vendor relationships by maintaining open communication and promptly addressing any concerns or issues.
  • Built relationships with customers and community to promote long term business growth.
  • Set and achieved company defined sales goals.
  • Coordinated with cross-functional teams to identify opportunities for process improvements and cost reductions within the supply chain.
  • Negotiated favorable contracts with suppliers, resulting in cost savings for the company.
  • Implemented Special Price Agreements program in Mexico
  • Implemented High Duty avoidance program in Mexico
  • Managed negotiations for inventory returns
  • Source and develop new suppliers
  • Provide sales collaborators with timely information on supplier negotiations, promotions, and product launches

Sourcing Specialist

Fastenal
07.2018 - 02.2019
  • Employed deep analytical process to calculate landed costs and determine cost-efficient method to deliver product to end-user.
  • Accepted and processed tenders requests from staff, source, quote and submit our bids.
  • Maximized value from business processes to eliminate inefficiencies and reduce costs.
  • Supported gross profit goals by negotiating and controlling costs, lead times, inventory, freight terms and purchase quantity requirements.
  • Collaborated with finance, procurement and operations leaders on global sourcing projects.
  • Worked with departments to find new and better items to reduce cost.
  • Maintained effective and lasting vendor relationships through dynamic communication, collaboration, and intelligent questioning skills.
  • Developed comprehensive sourcing strategies for specific categories, resulting in more efficient procurement processes.
  • Negotiate contracts with vendors, securing best prices and terms for materials, equipment and services.
  • Sourced and qualified bidders, obtained favorable pricing and finalized contracts.
  • Contributed to projects totaling potential scope of over $15M USD with major customers such as:
  • American Standard
  • American Axle
  • BRP (Polaris)
  • Brembo
  • Metalsa

Account Specialist

Fastenal
09.2016 - 07.2018
  • Recorded accurate and efficient records in customer database.
  • Drove store revenue by offering customers our VMI services and related purchases to complete selections.
  • Guided customers on the best fit products based on their needs to increase sales volume (cross and up selling)
  • Resolved complex billing and payment issues for balanced, accurate accounts.
  • Monitored service after sale and implemented quick and effective problem resolutions.
  • Managed multiple accounts simultaneously, demonstrating exceptional organizational skills and attention to detail.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Contributed to team objectives in fast-paced environment.
  • Stayed current on company offerings and industry trends.
  • Set up new customer accounts and updated existing profiles with latest information.
  • Built strong relationships with clients, vendors and stakeholders for loyal, profitable accounts.
  • Identified new business opportunities through visiting, networking, marketing and prospective database leads.
  • Selected correct products based on customer needs, product specifications and applicable regulations.

Customer Service Representative

Teleperformance
10.2015 - 07.2016
  • Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
  • Investigated and resolved accounting, service and delivery concerns.
  • Delivered prompt service to prioritize customer needs.
  • Updated account information to maintain customer records.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Responded to customer requests for products, services, and company information.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.

Cashier

Prestamo Seguro
09.2014 - 10.2015
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Developed rapport with regular customers, offering personalized service that fostered brand loyalty.
  • Performed cash, card and check transactions to complete customer purchases.
  • Stocked, tagged and displayed merchandise as required.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Handled cash with high accuracy and took care to check bills for fraud.

Education

International Logistics And Commerce - Logistics

Universidad TecMilenio
Monterrey, Nuevo León, Mexico
03.2017 - 10.2019

Skills

Relationship Building

undefined

Certification

Key Accounts, Tec Milenio - July-September 2023

Timeline

Account Manager

BlackHawk Industrial
10.2023 - Current

Product Manager

Fastenal
09.2022 - 07.2023

Vendor Development Coordinator

Fastenal
02.2019 - 09.2022

Sourcing Specialist

Fastenal
07.2018 - 02.2019

International Logistics And Commerce - Logistics

Universidad TecMilenio
03.2017 - 10.2019

Account Specialist

Fastenal
09.2016 - 07.2018

Customer Service Representative

Teleperformance
10.2015 - 07.2016

Cashier

Prestamo Seguro
09.2014 - 10.2015

Similar Profiles

CREATE PROFILE
Manuel Albero Duran FerreiroAccount Manager