MANUEL ALEJANDRO GONZALEZ MARTINEZ
Nueva Atzacoalco, Mexico City,CMX
Summary
Reliable, top-notch and hardworking sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.
Overview
23
23
years of professional experience
Work History
Salesperson
Coffee Coffee
2000.10 - Current
- Increased sales and customer satisfaction through personalized servicing.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Expanded brand and marketing strategies by planning strategic events.
- Worked to build relationships with customers and built potential for additional sales.
- Engaged customers in social conversations to create pleasant and easy shopping experience.
- Asked open-ended questions to determine needs and assisted customers in selecting appropriate merchandise.
- Improved customer service and telecommunication skills to build lasting relationships.
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
Enterprise Account Manager
TELCEL
2015.05 - 2023.12
- Asked appropriate questions to identify prospects' needs and pinpoint solutions for best fit.
- Demonstrated products, responded to questions, redirected concerns, and overcame objections to close sales.
- Collaborated with customers to learn business operations and capitalize on upselling and cross-selling opportunities.
- Developed creative solutions to meet individual client needs.
- Generated new contacts through networking and cold calling.
- Articulated and demonstrated product concepts and offerings to clients in easily understandable terms.
- Worked with service and project management departments to provide total support to clients.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Prepared sales presentations for clients showing success and credibility of products.
Education
International Business Economics - Business Administration And Management
Leonardo Bravo Institute
Mexico City, Mexico2014
Skills
- Customer Engagement
- Account Management
- Cross-Selling Products and Services
- Objection Handling
- Sales Process
- Sales Presentations
- Prospecting
- Relationship Selling
- Needs Analysis
- Negotiation
- Customer Care
- Networking
Languages
Inglés
Intermedio alto
B2
Español
Bilingual or Proficient (C2)
Español
Bilingual or Proficient (C2)
HOBBIES
Do Exercise.
To watch movies.
Running around the neighborhood.
Read a great book.
Timeline
Enterprise Account Manager
TELCEL
2015.05 - 2023.12
Salesperson
Coffee Coffee
2000.10 - Current
International Business Economics - Business Administration And Management
Leonardo Bravo Institute
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