Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Manuel Alejandro Romero Lopez

Hermosillo, Sonora,SON

Summary

Professional with more than 10 years of experience on the call center industry capable of make decisions based on client and company needs.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Teleperformance
07.2012 - 12.2012
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.


Supervisor of Operations

Teleperformance
01.2013 - 11.2016
  • Coordinated cross-functional teams, ensuring successful completion of projects and meeting deadlines.
  • Established clear expectations for team members, fostering a positive work environment through open communication and accountability.
  • Ensured compliance with company policies, industry regulations, and safety standards in daily operations.

Floor Manager

Teleperformance
11.2016 - 05.2021
  • Enhanced team performance through regular training, mentoring, and constructive feedback.
  • Evaluated staff performance regularly to identify areas for improvement or commendation.
  • Coordinated with other departments to ensure seamless workflow across all areas of the operation.

Account Manager

Teleperformance
05.2021 - 06.2023
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Developed customized account plans for clients to help them achieve their business goals.
  • Conducted regular account reviews to identify areas for improvement and ensure continued success.
  • Improved overall team productivity by implementing best practices in organization and time management.
  • Used analytical skills to track and report on account performance metrics, providing insights for future growth opportunities.

Customer Service Representative

RUI
07.2023 - 09.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Education

Bachelor of Administrative Studies - Business Administration

UES
Hermosillo, Sonora, Mexico
06.2023

Skills

  • Account Updating
  • Report Generation
  • Product Knowledge
  • Complaint Resolution
  • Staff Education and Training
  • Team Development
  • Product and Service Solutions
  • Customer Service

Certification

Lean Six Sigma International Certifications:

  • Yellow Belt Certification
  • Green Belt Certification
  • Black Belt Certification

Timeline

Customer Service Representative

RUI
07.2023 - 09.2023

Account Manager

Teleperformance
05.2021 - 06.2023

Floor Manager

Teleperformance
11.2016 - 05.2021

Supervisor of Operations

Teleperformance
01.2013 - 11.2016

Customer Service Representative

Teleperformance
07.2012 - 12.2012

Bachelor of Administrative Studies - Business Administration

UES

Similar Profiles

CREATE PROFILE
Manuel Alejandro Romero Lopez