Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Manuel Alexander Garate Marquez

Tijuana

Summary

Dynamic professional with a friendly demeanor and strong problem-solving skills, experienced at AANYWHERE in lead generation and customer retention. Proven ability to enhance client satisfaction through effective communication and product knowledge, consistently converting inquiries into loyal customers while managing high call volumes efficiently.


Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

11
11
years of professional experience

Work History

Transfers/Sales

Aurel Project
08.2024 - 04.2025
  • My role as a lead generator was to contact/call over 500 people or potential clients and assure they were the owners of the car and make sure they ll be eligible for the program
  • make sure I provide best customer service and also to retain accounts that were already trying to cancel their warranty
  • Developed strong relationships with clients through excellent customer service and regular followups.
  • Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.

CHOFER

SILZA GAS
02.2022 - 03.2023
  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Achieved safe driving records by consistently following traffic rules and regulations.
  • Delivered goods and products to customer on time and in excellent condition.
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.

Customer Service Sales Representative

WISEO HOME OFFICE
03.2019 - 01.2021
  • Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
  • Increased customer satisfaction by addressing and resolving complex issues effectively.
  • Reduced wait times through efficient call handling, enhancing overall customer satisfaction rates.
  • Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.

Sales Lead Generator

CCSI International
03.2016 - 08.2018
  • Assisted clients in securing loans by providing personalized guidance and identifying suitable products.
  • Increased client satisfaction by maintaining a strong knowledge of various loan products and options.
  • Assisted clients with improving financial health by counseling on issues such as excessive spending and borrowing.

Legal Consultant

LAW OFFICES OF JON M WOODS /LATAMER CALL CENTER
09.2014 - 02.2016
  • Drafted comprehensive legal documents including contracts, agreements, and memoranda of understanding for diverse clientele.
  • Reviewed medical records and summarized care.
  • Conducted thorough legal research to inform strategy development and decision-making in complex cases.
  • Consulted with attorneys on malpractice, personal injury and workers compensation claims.
  • Prepared and filed pleadings, motions and other legal documents in court proceedings.
  • Analyzed legal documents and identified pertinent issues for clients.
  • Interviewed and selected jurors to verify competency and lack of biases, presenting challenges for cause to dismiss unfit candidates.
  • Worked with legislators to assist in drafting WORKERS COMPENSATION legislation and enforcement procedures by offering insights as law practitioner.

Education

GED -

Channel Islands High School
OXNARD CALIFORNIA
03-2014

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Calm under pressure
  • Computer skills
  • Decision-making
  • Problem resolution
  • Verbal communication

Languages

Spanish
Advanced (C1)

Timeline

Transfers/Sales

Aurel Project
08.2024 - 04.2025

CHOFER

SILZA GAS
02.2022 - 03.2023

Customer Service Sales Representative

WISEO HOME OFFICE
03.2019 - 01.2021

Sales Lead Generator

CCSI International
03.2016 - 08.2018

Legal Consultant

LAW OFFICES OF JON M WOODS /LATAMER CALL CENTER
09.2014 - 02.2016

GED -

Channel Islands High School

Similar Profiles

CREATE PROFILE
Manuel Alexander Garate Marquez